[Remote] District Manager Parts and Service Cadillac at General Motors

Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor’s Degree or equivalent professional experience
Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management
Deep understanding of Dealership Service & Parts Operations, including Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies
Consultative selling techniques
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Excellent oral and written communication skills, with the ability to inform and persuade effectively
Ability to leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience
Ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity
Core Competencies: Builds and maintains strong internal and external relationships; Drives results and leads change with confidence and clarity; Communicates persuasively and informatively across all levels; Operates autonomously with strong time management and prioritization; Applies analytical thinking to solve complex problems and make data-informed decisions
Must live in territory or relocate to Trevose, PA or surrounding area (relocation may be provided)

Responsibilities

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements
Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests
Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance
Cover territory visits to dealerships in a reoccurring frequency (territory covers Trevose, PA)

Skills

Revenue Growth

Customer Retention

Customer Experience

Data Analysis

KPI Management

Strategic Planning

Business Planning

Operational Efficiency

Dealer Management

Marketing Analysis

Consultative Selling

Automotive Aftersales

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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