Sr Analyst, Technical at Baxter International

California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role
Must demonstrate excellent interpersonal and verbal skills, and be able to work effectively with front line nursing, physicians, and point of care support services staff
Must have experience supporting and resolving computer hardware and software issues

Responsibilities

Develop an understanding of the Baxter Care Communications solution including technical architecture and product offerings
Build strong, long-lasting end-user relationships, which are referenceable
Drive adoption, increase satisfaction, ensure retention and renewal of software and service for the assigned hospital
Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning
Provide on-site customer support and assist with technical issue resolution
Communicate and collaborate with stakeholder groups to address customer needs, requirements, concerns, and issues
Become knowledgeable of the Web Admin portal and be able to maintain and edit directory as agreed upon by the assigned hospital
Assist with technical planning, device provisioning, validation and deployment
Provide on-site support during upgrades and complete appropriate testing and validation of new feature sets
Track and trend issues to institute process improvements where possible, to reduce customer concerns
Deliver training for new employee orientations, provide continuous education and available reference materials to staff as needed
Create and deliver customer presentations as needed
Navigate and organize data analytics as required
Provide primary on-site support for assigned customer locations (fully onsite role in Orange, CA), with occasional travel (approximately 5%), and additional travel during initial training/onboarding period

Skills

Key technologies and capabilities for this role

Technical AnalysisCare CommunicationsTechnical ArchitectureOn-site ManagementHospital Systems

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a fully onsite role located in Orange, CA.

What are the key responsibilities of the Sr. Technical Analyst?

The role involves on-site management of Care Communications Solutions, building end-user relationships, driving adoption and retention, providing customer support, technical issue resolution, and assisting with deployments and upgrades.

What is the company culture like at Baxter?

Baxter's culture is driven by courage, trust, and collaboration, where colleagues are united by the mission to save and sustain lives, empowered to take ownership, and held accountable for exceptional results.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What skills or experience make a strong candidate for this position?

Strong candidates will have technical knowledge of Baxter Care Communications solutions, experience in customer support and relationship building, and skills in technical planning, device provisioning, issue resolution, and collaboration with stakeholders.

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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