Sr Analyst, Technical at Baxter International

Little Rock, Arkansas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role
Excellent interpersonal and verbal skills, with ability to work effectively with front line nursing, physicians, and point of care support services staff
Experience supporting and resolving computer hardware and software issues in Healthcare, preferably with nursing point-of-care solutions
Experience with network infrastructure, hardware, software installation, and database management, specifically in on-premise and cloud communications systems
Familiarity with healthcare IT systems, clinical workflows, and the patient care environment (critical-care experience or clinical background a plus)
Dedicated and proactive in addressing areas of need for increased efficiency
Ability to work both independently and collaboratively within a team setting

Responsibilities

Develop a deep understanding of technical architecture and product offerings to serve as the primary domain guide
Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning
Provide customer support and technical issue resolution via on-site support, email, IM, phone, and other electronic mediums
Be available for urgent critical issues
Communicate with project collaborators and various groups to raise awareness of customer needs, requirements, concerns, and issues and follow through to resolution
Work with clinical staff, including nurses and providers, to understand their workflow needs and translate them into technical system configurations
Investigate and resolve technical issues during and after implementation, optimizing system performance as needed
Understand and communicate support processes and assist in solving issues
Track and trend issues to institute process improvements where possible, to reduce customer and partner concerns
Develop, update, and deliver training for new employee orientations and provide continuous education to staff when needed
Provide support and planning during upgrades and complete appropriate testing and validation of new feature sets
Provide primary on-site support for assigned customer locations (fully onsite in Little Rock, AR), with occasional travel (approximately 5%) and additional travel during initial training/onboarding

Skills

Technical Architecture

Customer Support

Technical Troubleshooting

System Configuration

Deployment Coordination

Performance Optimization

Workflow Analysis

Issue Resolution

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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