Sr. Analyst, Deal Desk at Crowdstrike

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Bachelor's degree and 5-7 years of relevant work experience
Attention to detail and a high level of accuracy
Excellent written and oral communication skills
Enthusiasm and willingness to work hard
Prior knowledge and accounting operations experience in a high-tech, fast-growth environment (plus)
Experience working with sales organizations in a fast-paced environment (plus)
Experience with NetSuite and Salesforce.com (plus)
Working knowledge of how the order process impacts revenue recognition (plus)

Responsibilities

Own the "Ready Closed Won" process, reviewing orders against quotes, SFDC information, and terms and conditions
Work with sales and other departments to correct and book orders in the "ready closed won" process
Resolve booking-related issues by collaborating with sales, billing, revenue recognition, and other teams
Provide guidance to sales to educate them and resolve issues with a "Customer First" mentality
Work on various deal desk requests raised by sales
Work extended hours at the end of each month to help close important deals
Proactively find solutions for non-standard questions from sales
Partner with cross-functional teams (sales, legal, product management, ops, and finance) to drive deal closure
Gain a comprehensive understanding of Crowdstrike products and services
Provide corrective guidance and direction to sales on all opportunity issues
Leverage and share best practices with the team
Provide regular process improvement/best practice feedback to deal desk leadership
Actively participate in key business projects
Assist the Invoicing and Collection team on resolving issues
Investigate deals and troubleshoot solutions
Maintain a strong understanding of current CS offerings
Find, articulate, and drive implementation of innovative opportunities to scale the business
Align to Crowdstrike core values in everyday performance

Skills

Key technologies and capabilities for this role

SFDCDeal DeskRevenue RecognitionPurchase OrdersSales OperationsOrder BookingCross-functional CollaborationProblem Solving

Questions & Answers

Common questions about this position

What is the employment type for this Sr. Analyst, Deal Desk position?

The position is full-time employment.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Sr. Analyst, Deal Desk role?

The role requires being hard-working, detail-oriented, and a problem solver, with strong cross-functional collaboration skills, a 'Customer First' mentality, and ability to work extended hours.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture that gives every employee flexibility and autonomy to own their careers, emphasizing limitless passion, relentless focus on innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this Deal Desk Analyst role?

Strong candidates are detail-oriented problem solvers who excel at cross-functional collaboration, own processes like 'Ready Closed Won', provide customer-first guidance to sales, and proactively drive process improvements and deal closures.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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