Sr Account Manager, Banking at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, Wealth ManagementIndustries

Requirements

Knowledge of banking products and services
Analytical, problem solving and organizational skills
5+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background

Responsibilities

Acts as initial contact for complex client or partner inquiries for banking products and services. Assists with creating and implementing complex banking solutions (including treasury management) for new and existing Wealth Management clients
Assists bankers with internal administration of accounts, business development and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan. Acts as liaison with National Credit Center at inception and throughout Credit underwriting process
Coordinates with Operations to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up to date; execution of client servicing events, communicating with clients and other internal and external partners
Coordinates with the Operations team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc
Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
Acts as resource for the relationship servicing team for highly complex Wealth Management relationships
Develops clear understanding of clients' needs behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes
Identifies service efficiency enhancements, process improvements, and service delivery
Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships