specjalista relacji z klientem Strefy Santander at Santander

Poznań, Greater Poland Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Bankowość, FinanseIndustries

Requirements

Minimum średnie wykształcenie
Minimum roczne doświadczenie w bankowości z chęcią do rozwoju w tym sektorze
Cenisz kontakt z ludźmi i długotrwałe relacje oparte na zaufaniu
Stawiasz sobie ambitne cele i dobrze czujesz się wiedząc, do czego dążysz
Lubisz działać indywidualnie oraz zespołowo i osiągać wspólnie ustalone cele

Responsibilities

Pozyskiwanie klientów poprzez zagajenia oraz oferowanie produktów i usług Strefy Santander
Aktywna sprzedaż produktów i usług bankowych zgodnie z potrzebami klienta, w tym kontakt telefoniczny
Zapewnienie klientowi najwyższej jakości obsługi, usług i pozytywnych doświadczeń zgodnie ze strategią banku
Digitalizacja – edukacja klienta w zakresie zdalnej bankowości (aplikacja mobilna, internetowa), cyberbezpieczeństwa oraz wykorzystanie kanałów zdalnych
Realizacja indywidualnych i zespołowych celów sprzedażowych

Skills

Key technologies and capabilities for this role

relacje z klientemsprzedaż produktów bankowychobsługa klientakontakt telefonicznypraca zespołowajęzyk angielski komunikatywny

Questions & Answers

Common questions about this position

What employment contract is offered for this position?

The role offers an employment contract (umowa o pracę) initially for 7 months, with the possibility of an indefinite contract after the onboarding period.

Is this a remote or on-site position, and where is it located?

This is a stationary (on-site) position in the 7th Branch in Poznań at ul. Matyi 2, Galeria Avenida.

What are the key requirements to apply for this role?

Candidates need at least secondary education, minimum one year of experience in banking with a desire to develop in the sector, value people contact and long-term trust-based relationships, set ambitious goals, and enjoy both individual and team work.

What benefits does Santander provide for this role?

Benefits include life insurance, private medical care with Medicover (option for dental package), bank product offers and employee loans, cafeteria system with points for activities like vacations or childcare subsidies, and participation in an attractive bonus system with guaranteed bonus during onboarding.

What makes a strong candidate for this customer relations specialist role?

Strong candidates have banking experience, enjoy building client relationships based on trust, are goal-oriented, work well in teams, and preferably have communicative English skills and a category B driver's license.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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