specjalista relacji z klientem rynku mieszkaniowego at Santander

Wrocław, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum secondary education
At least two years of experience in banking
Knowledge of customer service standards and methods of selling banking products
Ability to conduct negotiations and build relationships with customers
Appreciation for contact with people and long-term relationships based on trust
Ability to set ambitious goals and feel comfortable knowing what you're striving for
Comfort in both individual and team work
Desire to develop in banking and acquire new knowledge
Category B driver's license
Desirable
Experience in selling mortgage products
Knowledge of issues related to assessing the credit situation of individuals
Knowledge of the mortgage market in the region
Ability to communicate in English at a communicative level, enabling contact with foreign clients and assistance in selecting appropriate banking products

Responsibilities

Ensuring professional service and the best experiences related to branch visits
Actively acquiring clients for mortgage products (housing loans and mortgage loans)
Collaboration between bank units (lead generation and cross-segment customer perspective)
Processing mortgage loan applications that are not handled automatically
Offering and promoting banking products
Achieving individual and team sales targets, for which monthly attractive premiums are awarded
Telephone and direct contact with clients
Building long-term relationships with bank clients and acquiring new ones
Working in accordance with applicable procedures and standards across all distribution channels

Skills

Key technologies and capabilities for this role

Customer ServiceBanking SalesNegotiationClient Relationship ManagementMortgage ProductsCredit AssessmentMortgage Market KnowledgeEnglish

Questions & Answers

Common questions about this position

What employment contract is offered for this position?

The role offers an employment contract initially for 7 months, with the possibility of an indefinite contract after the onboarding period.

Is this position remote or on-site?

This is a stationary position in the branch in Wrocław.

What are the key required skills for this role?

Candidates need at least two years of banking experience, knowledge of customer service standards and bank product sales methods, negotiation and relationship-building skills with clients, and a category B driver's license.

What is the company culture like at Santander?

The company values relationships with people, diversity among employees, providing the best customer experience in the financial sector, and believes everyone can bring a unique perspective.

What makes a strong candidate for this customer relations specialist role?

Strong candidates have at least secondary education, 2+ years in banking, experience in mortgage product sales (preferred), knowledge of the mortgage market, and skills in building long-term client relationships while achieving ambitious sales goals.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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