Specjalista ds. Analiz i CRM

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not Specified
• Industry: E-Learning
• Function: Customer Service
• Experience Level: Director
• Language: Polish

Fluentbe is one of Europe's fastest-growing tech startups, recognized by the Financial Times (FT1000). We provide B2B language solutions in Poland, Czech Republic, Slovakia, Hungary, and Spain, delivering over 40,000 hours of lessons monthly. Due to dynamic global growth, we are seeking a Data Analyst to support our team with data analytics and CRM automation.

Responsibilities

• Create analyses and reports on Fluentbe service delivery, sales effectiveness, and marketing campaigns.
• Segment customer base and recommend actions to increase conversion, retention, and cross-selling.
• Co-create and automate sales funnels and CRM communication.
• Manage and develop CRM tools (Freshsales, Hubspot).
• Prepare data for management and teams: sales, marketing, and product.

Requirements

• Minimum 1 year of experience in data analysis and/or working with CRM systems, or final-year IT student.
• Proficiency in BI tools (e.g., Looker Studio) and advanced Excel/Google Sheets.
• Ability to translate business needs into SQL queries (e.g., creating reports, funnel analyses, measuring campaign effectiveness).
• Ability to formulate conclusions and recommendations based on data.
• Very good command of English (min. B2).
• Independence, initiative, and ability to work in a distributed team.

Additional Information

• Remote: Yes
• Work Arrangement: Remote or Hybrid
• Benefits:
  • Numerous free English/German lessons.
  • Flexible working hours for work-life balance.
  • Real impact on Fluentbe product development.
  • Collaboration with a young, international team.
  • State-of-the-art work tools.
  • Friendly, non-corporate work atmosphere.
  • Integration trips and outings.

Company Information

Fluentbe offers B2B language solutions in Poland, Czech Republic, Slovakia, Hungary, and Spain. We are recognized as one of Europe's fastest-growing tech startups by the Financial Times (FT1000).