Spécialiste en soutien technique (bilingual) at Lightspeed Commerce

Montreal, Quebec, Canada

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Restaurants, Retail TechnologyIndustries

Requirements

1 à 2 ans d'expérience en service à la clientèle
Maîtrise de l’anglais comme langue de travail
Excellentes aptitudes à la communication orale et écrite en anglais et en français
Capacité à gérer plusieurs tâches à la fois (appels téléphoniques entrants, courriels, clavardages)
Aptitude à communiquer clairement au téléphone, avec une attitude centrée sur le client
Facultés et état d'esprit avérés pour la résolution des problèmes
Grande facilité d'apprentissage et capacité à apprendre par ses propres moyens dans un environnement en constante évolution
Disponible pour travailler du dimanche au jeudi, de 10h à 18h EST (ou horaire similaire incluant un jour de fin de semaine)

Responsibilities

Fournir à nos clients un support technique et un service à la clientèle d'excellente qualité
Employer des techniques de résolution cohérentes pour repérer rapidement la source des problèmes des clients et apporter une solution rapide et appropriée
Documenter et suivre efficacement les difficultés rencontrées par les clients et les solutions apportées
Suivre les procédures de recours hiérarchique nécessaires
Assurer la liaison avec les chefs d'équipe pour gérer au mieux les situations quotidiennes afin de faire bénéficier les clients d'une meilleure expérience

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportBilingual French EnglishPhone SupportEmail SupportChat SupportMultitaskingTroubleshootingPOS Software

Questions & Answers

Common questions about this position

What are the required skills for this technical support specialist role?

Required skills include 1-2 years of customer service experience, fluency in English and French (oral and written), ability to multitask with phone calls, emails, and chats, problem-solving mindset, quick learning ability, and clear phone communication with a customer-centric attitude.

What is the work schedule and location policy for this position?

The schedule is either Sunday to Thursday or Tuesday to Saturday from 10 AM to 6 PM EST, requiring one weekend day. It involves full-time technical support via phone, email, and chat under a team lead.

What is the company culture like at Lightspeed Commerce?

The culture features a flexible work environment, celebration of performance, opportunities for professional growth in a large yet agile team where your voice is heard, and career-shaping opportunities.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this technical support position?

Strong candidates have 1-2 years of customer service experience, bilingual proficiency in English and French, multitasking skills, a problem-solving mindset, and availability for the specified shifts; preferred traits include hospitality experience, IT/network knowledge, Mac OS X/iOS familiarity, and technical troubleshooting interest.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

Land your dream remote job 3x faster with AI

Try Jobo Free