Spécialiste du support client bilingue/Bilingual Client Support Specialist

Quebec, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Automotive & TransportationIndustries

Requirements

Candidates must be fluent in both English and French, both written and spoken, and possess excellent customer service skills. A background in IT or a related field is preferred, and experience with Activix Office is a significant asset.

Responsibilities

The Bilingual Client Support Specialist will be the first point of contact for clients and dealership groups using AutoTrader, addressing their concerns and resolving issues related to their accounts. They will also serve as a resource for clients and internal employees, providing support, technical assistance, product configuration, account planning, and sales recommendations, as well as preparing monthly reports and presentations. Furthermore, this role involves collaborating with sales and account management teams to maintain strong client relationships and analyze account activity and investment returns to offer strategic advice.

Skills

Customer Support

Technical Support

Account Management

Sales Presentations

Reporting

Analytics

Client Communication

Autotrader.ca

Digital solutions for used car dealers

About Autotrader.ca

Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.

Toronto, CanadaHeadquarters

1975Year Founded

ACQUISITIONCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Employee and Family Assistance Program

Gym Membership

Wellness Program

Conference Attendance Budget

Professional Development Budget

401(k) Company Match

Performance Bonus

Risks

Increased competition from AutoScout24's expanded services pressures Trader.ca to innovate.

AutoScout24's acquisition may lead to strategic shifts disrupting Trader.ca's operations.

Potential sale by Thoma Bravo could create uncertainty affecting morale and retention.

Differentiation

Trader.ca offers a comprehensive suite of digital solutions for car dealers.

The company emphasizes simplicity and effectiveness in its digital tools.

Trader.ca provides extensive customer service and product support resources.

Upsides

AI-driven personalization can enhance user experience and increase engagement.

AR integration allows users to visualize vehicles, improving satisfaction and reducing returns.

Subscription-based car ownership models align with Trader.ca's service model, offering expansion opportunities.

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