Assoc Technical Support Analyst
CDK GlobalSalary not specified
- Full Time
- Entry Level & New Grad
Autotrader.ca
Spécialiste du support client bilingue/Bilingual Client Support Specialist
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Automotive & TransportationIndustries
Requirements
Candidates must be fluent in both English and French, both written and spoken, and possess excellent customer service skills. A background in IT or a related field is preferred, and experience with Activix Office is a significant asset.
Responsibilities
The Bilingual Client Support Specialist will be the first point of contact for clients and dealership groups using AutoTrader, addressing their concerns and resolving issues related to their accounts. They will also serve as a resource for clients and internal employees, providing support, technical assistance, product configuration, account planning, and sales recommendations, as well as preparing monthly reports and presentations. Furthermore, this role involves collaborating with sales and account management teams to maintain strong client relationships and analyze account activity and investment returns to offer strategic advice.
Skills
Customer Support
Technical Support
Account Management
Sales Presentations
Reporting
Analytics
Client Communication
Autotrader.ca
Digital solutions for used car dealers
About Autotrader.ca
Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.
Key Metrics
Toronto, CanadaHeadquarters
1975Year Founded
ACQUISITIONCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
501-1,000Employees