Specialist, Quality Assurance (Compliance Operations) at OKX

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FinTechIndustries

Requirements

Minimum 2-5 years of experience in a Quality Assurance role
Experience in the FinTech / Crypto / Financial Institutions industry is an added advantage
CAMS or ICA certification is a plus
Ability to work on-site
Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement
Excellent verbal and written communication skills
Highly motivated and detail-oriented with strong multitasking and prioritization abilities
Capable of working both independently and collaboratively within a team environment
Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions
Comfortable working in a fast-paced, dynamic environment with changing priorities

Responsibilities

Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching
Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements

Skills

Quality Assurance

Compliance Operations

AML

Sanctions

Customer Due Diligence

FinTech

Crypto

OKX

Cryptocurrency exchange and DeFi services

About OKX

OKX is a leading cryptocurrency exchange that serves over 50 million users globally with a diverse suite of crypto trading and earning services. Dedication to leveraging blockchain technology to offer services like spot, margin, and derivatives markets, along with DeFi portfolio management and NFT marketplace access, underscores their commitment to enabling decentralized financial access. The company fosters a culture that values financial innovation and leadership in the digital finance sphere.

Singapore, SingaporeHeadquarters

2017Year Founded

$856.3MTotal Funding

PE_GROWTHCompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees