Job Description: Process Automation Specialist

Employment Type: Full-Time Location Type: Remote Salary: [Not specified]

Position Overview

We are on a mission to build Europe’s leading energy management platform to provide fair, clean energy to everyone. ⚡ We’re a diverse team of 47+, with 47% being female and from 16+ nationalities, and steadily growing. Having raised a total of over €23 M, we are looking for passionate people to join us on our mission! 🚀

As a Process Automation Specialist, you will support our Operations team in streamlining internal processes and enhancing customer experiences through smart automation and digital communication. You will work at the intersection of people and technology, developing automated solutions and digital communication channels. Using a blend of No-Code/Low-Code tools, logical thinking, and creative ideas, you will design future-proof workflows that are efficient, user-centric, and service-oriented.

Responsibilities

• Process Development: Build and optimize internal processes using No-Code/Low-Code tools (e.g., Make, Fin AI).
• Conversational Interfaces: Design conversational interfaces for customer touchpoints (e.g., chatbots, onboarding flows, self-service processes).
• Process Logic: Assist in structuring process logic and decision paths.
• Scripting: Utilize simple Python and SQL scripts for data processing or automation.
• Collaboration: Work closely with our Customer Support Team.
• Impact: Directly contribute to improving service quality and customer satisfaction.

Requirements

• Experience: More than 1 year of practical experience in process digitalization or automation.
• No-Code/Low-Code Tools: Profound knowledge in using No-Code/Low-Code tools (e.g., Make).
• Process Acumen: A good sense for customer-facing processes and efficient workflows.
• API Integration: Ability to connect REST APIs and interpret data structures (e.g., JSON, nested objects) in automated processes.
• Technical Skills: Solid knowledge in Python and SQL, especially for automating operational processes.
• Problem-Solving: Strong problem-solving skills, self-organization, and a commitment to quality.
• Communication: Excellent communication skills and a keen interest in close teamwork.
• Languages: Fluent in German and English.

Nice to Have

• Experience in building internal dashboards or automated reports.
• Good understanding of user interaction with automated systems and how to create user-friendly experiences.
• Experience with Intercom Fin AI.

About Us

As the fastest-growing green and digital Certified B Corp™ energy provider in Germany, we are driving the energy transition, making renewable energy more accessible and inclusive. We do this by offering variable tariffs, dynamic pricing, smart EV charging, heat pump & solar optimization, and Germany's first virtual power plant, NeoGrid™!

At Ostrom, you will work in a dynamic and open environment where you have space to be yourself, take on challenges, and grow.

Be in the know: Open and transparent communication, from our weekly town hall, quarterly company updates, to retrospectives. Share your ideas — feedback goes both ways! Collaboration and connection: Success is shared, and collaboration gets us there. Success is also best celebrated together! So join in on our Friday happy hour, team, and company events. You do you: Flexibility ensures everyone can work where is best for them. Office goer? Awesome. Working from home? Awesome. Working from Sardinia? Jealous. Try it: Our mindset is we are learning together, with personalized development pathways, learning budgets, and company-wide knowledge-sharing sessions. Give it a go and learn along the way.

Application Instructions

[Not specified]