Specialist – Digital Product Analyst (Customer Experience & Martech), Boston, MA at Santander

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Bachelor’s Degree or equivalent work experience in Engineering, Data & Analytics, or Technology related fields - Required
1+ Years of analyst or technology related work experience - Required
Strong analytical and research skills, with attention to detail
Ability to organize and synthesize data into clear insights
Interest in digital banking, customer experience, and fintech trends
Excellent verbal, written, interpersonal communication skills
Proficiency in Excel, PowerPoint, and data analysis tools
Knowledge and understanding of banking industry: products, services, operational policies and procedures
Strong critical thinking and problem-solving skills, business acumen and judgement
Proactive work style with a strong work ethic, be a self-starter

Responsibilities

Builds working knowledge of assigned digital platforms and their functionality
Provides day-to-day support in documenting, tracking, and maintaining updates to the digital product roadmap
Assists in monitoring industry trends, competitor activity, and customer adoption patterns
Supports customer research efforts (e.g., surveys, feedback analysis) and compiles findings for the product team
Prepares reports and presentations summarizing insights from customer and market data
Helps review customer complaints, feedback, and digital channel performance to identify recurring issues
Escalates findings to the product team and suggests potential areas for improvement
Coordinates with internal partners (e.g., card product teams) to support project tasks from research through testing
Assists with organizing workshops, meetings, and documentation related to product development
Maintains awareness of applicable regulations and policies impacting digital banking
Assists senior team members in ensuring compliance requirements are met

Skills

Digital Products

Customer Experience

Martech

Product Roadmap

Competitive Research

Data Analysis

Customer Feedback

Surveys

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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