Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Customer SuccessIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and ideally have 3-5 years of experience in a customer success or account management role. Strong communication, interpersonal, and relationship-building skills are essential, along with the ability to understand client needs and objectives. Experience with CRM software and SaaS products is preferred.
Responsibilities
As a Customer Success Specialist, you will engage with clients, build strong relationships, and ensure they receive maximum value from Freshworks products. Your responsibilities include managing customer relationships, focusing on retention excellence, engaging with stakeholders, gaining a deep understanding of client needs, maximizing client value through upselling, proactively mitigating risks, developing retention plans, resolving escalated issues, maintaining product expertise, advocating for client interests, and managing contracts.
Skills
CRM Software
SaaS Products
Client Relationship Management
Retention Excellence
Stakeholder Engagement
Upselling
Risk Mitigation
Contract Management
Product Expertise
FreshBooks
Cloud-based accounting software for businesses
About FreshBooks
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.
Key Metrics
Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees