Specialist, Accounts Receivable EMEA at Baxter International

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Finance professional with functional knowledge of collection and dispute management processes
Bachelor’s degree or equivalent experience in Finance/Accounting (nice to have), or equivalent combination of education and experience
Exceptional customer-facing communication abilities - professional who can be diplomatic, flexible, and has a “can do” approach
Specialist with minimum 2+ years’ experience in SSC or similar corporate role with a primary focus on data analytics
Experience in Collections improvements in execution with knowledge using C2C technology (JDE and Get Paid) and proficient user of Microsoft Office Suite
Few years in a similar role within an international environment
Languages: Proficiency in English, Spanish and/or Portuguese is required. Additional languages are a plus
Strong communication skills, adaptability, and the ability to work collaboratively in a diverse team
Excellent customer communication skills

Responsibilities

Maintaining their given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes
Identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service
Completing daily collection activities as prioritized by debt collection software
Connect with customers about overdue accounts, detail actions in the collection system, and handle payment-related issues assigned by the Global Cash Application Team
Resolve A/R disputes within specified timeframe and address own area's disputes timely
Evaluating Dispute documentation submitted by cash application or the customer and assigning the Dispute to the relevant internal owner (as per the resolution framework)
Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner
Contacting customers in relation to unidentified Disputes, identifying the cause, acquiring additional documentation as needed, and assigning them accordingly
Handles challenging conversations with diplomacy and tact, maintaining a positive customer experience
Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis and collaborating closely with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in acquiring additional information
Identifying recurring problems and conveying them to the rightful parties to enable root cause analysis and resolution

Skills

Accounts Receivable

Cash Collections

Dispute Resolution

AR Reconciliation

Debt Collection

Collection Software

Customer Service

Invoice Management

Get Paid

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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