Specialist 2, Sales Support & Analysis - Network Expansion at Comcast

Georgia, Vermont, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Strong Excel skills
Intermediate Salesforce experience preferred
Must live in South Carolina, Georgia, Alabama, Mississippi, Tennessee, or Louisiana
Experience in Salesforce preferred
Regular, consistent and punctual attendance; must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Understand Operating Principles and apply them to job performance
Skills in collaboration, customer experience (CX), and market development

Responsibilities

Administer sales reports and client activity for Product Sales Support team
Provide analytical and statistical support and prepare standard sales forecasts, budgets, projections and other management reports
Prepare daily, weekly and monthly sales reports
Track, verify and report data for the Sales team to support sales initiatives including sales incentives and contests
Respond to and resolve basic account calls and/or escalate non-technical issues for all accounts to the Product Sales Support Supervisor
Receive agreements from product sales team and enter the information into databases
Act as liaison between Sales, Marketing and IT to provide insight-driven and actionable database query requirements
Maintain current information on Comcast products, services, equipment and marketing promotions
Conduct clerical research requiring understanding of departmental programs, policies and procedures
Research, process and manage customer escalations
Other duties and responsibilities as assigned
Own the customer experience and put customers first
Be enthusiastic learners, users and advocates of Comcast's technology, products and services
Win as a team by working together and being open to new ideas
Be an active part of the Net Promoter System by joining huddles, making call backs and helping elevate opportunities
Drive results and growth
Support a culture of inclusion

Skills

Key technologies and capabilities for this role

ExcelSalesforceSales ReportingData AnalysisForecastingBudgetsProjectionsDatabase Queries

Questions & Answers

Common questions about this position

What are the required skills for this Sales Support & Analysis role?

Strong Excel skills are required, with intermediate Salesforce experience preferred. The role involves administering sales reports, providing analytical support, preparing forecasts, budgets, and projections.

Is this position remote or does it require a specific location?

Candidates must live in South Carolina, Georgia, Alabama, Mississippi, Tennessee, or Louisiana.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation to revolutionize industries, and leading the future in media and technology. Employees are expected to own the customer experience, know the products, and win as a team.

What makes a strong candidate for this position?

Strong candidates will have strong Excel skills, intermediate Salesforce experience, and the ability to live in SC, GA, AL, MS, TN, or LA. Experience in sales reporting, data analysis, and acting as a liaison between teams is key.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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