[Remote] Journey Administrative Specialist at Bankers Healthcare Group

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, HospiceIndustries

Requirements

High School diploma/GED
Previous Journey Counselor experience or Hospice related experience
Medical Terminology knowledge
Active listening skills
Customer service skills
Patience, dependability, good and sound judgement, and ability to manage concurrent demands
Proficient in Microsoft Office suite including Teams
Detail oriented with use of time management techniques and tools
Must have and maintain in good standing professional license, certificate, or registration, as applicable
Ability to talk or hear; stand, walk, sit, climb stairs, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms
Ability to frequently lift and/or move up to 20 pounds
Specific vision abilities including close vision and ability to adjust focus

Responsibilities

Develop and process journey referrals while ensuring accurate documentation and workflow processes
Manage chart closure processes and provide documentation as requested
Work within various communication channels, including Teams, emails, HCHB, referral portals, SalesForce, and Medalogix
Assist other Journey team members with telephonic patient contact across multiple branches as requested
Demonstrate excellent customer service, both internally and externally
Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality
Communicate and collaborate with other Journey Team members, Palliative, Home Health, and Hospice teams as needed for internal team collaboration
Support/assist Hospice team members to ensure face-to-face visits are assigned appropriately and completed on time
Assist the Hospice Journey team with needs if they arise

Skills

Key technologies and capabilities for this role

Medical TerminologyCustomer ServiceActive ListeningHIPAA ComplianceSalesForceHCHBMedalogixTeamsHospice OperationsDocumentation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote/nationwide in the USA and can be remote depending on location.

What qualifications are required for the Journey Patient Specialist role?

A High School diploma/GED is required, along with previous Journey Counselor experience or Hospice related experience, knowledge of medical terminology, active listening and customer service skills, proficiency in Microsoft Office suite including Teams, and detail-oriented time management abilities.

What is the salary for this position?

This information is not specified in the job description.

What does the team collaboration look like in this role?

The role involves communicating and collaborating with other Journey Team members, Palliative, Home Health, and Hospice teams as needed for internal team collaboration.

What experience makes a strong candidate for this position?

Previous Journey Counselor or Hospice-related experience, knowledge of medical terminology, and proficiency in tools like Microsoft Teams, emails, HCHB, referral portals, SalesForce, and Medalogix are key to standing out.

Bankers Healthcare Group

Provides premium loan financing solutions

About Bankers Healthcare Group

Working at this company offers the unique opportunity to be part of a team that is crucial in providing diverse financial solutions, including premium loan financing, credit cards, and risk management services. Leveraging advanced data analytics and technology, employees are poised to lead in the origination of over $8 billion in loan solutions, highlighting a culture that strives for excellence and innovation in the financial services sector.

201 E Las Olas Blvd #1110, Fort Lauderdale, FL 33301, USAHeadquarters

2001Year Founded

$1.9MTotal Funding

PRE_SEEDCompany Stage

Data & Analytics, Financial ServicesIndustries

501-1,000Employees

Benefits

100% coverage of monthly health insurance premiums

Dental insurance

Vision insurance

Life insurance sponsored by BHG

Short- and long-term disability

Virtual counseling sessions sponsored by BHG

401(k) program with 6% company match

Additional PTO for new mothers and fathers

15 days off during first 2 years

Quarterly bonuses

Monthly award ceremonies with bonus opportunities

Training & certification courses sponsored by BHG

Leadership courses led by BHG executive team

Volunteer opportunities arranged by BHG

Access to remote trainers and nutritionists

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