[Remote] Spanish Technical Support Engineer at Motive

Pakistan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates must be bilingual, fluent in both Spanish and English, with strong written communication skills in both languages. A Bachelor's Degree in Computer Science/Engineering or equivalent practical experience is required, along with 2-3 years of experience in customer support, technical support, or software development, preferably in customer-facing roles. Familiarity with the software development process and tools for a SaaS-based product is necessary, as is technical knowledge, troubleshooting skills, and a willingness to learn. Basic knowledge of SQL and Python is a plus. The applicant must be authorized to receive and access US Export Administration Regulations controlled commodities and technologies.

Responsibilities

Technical Support Engineers will manage, track, diagnose, troubleshoot, and identify root causes for customer issues. They will resolve support issues related to Motive's products, investigate errors/bugs, and report inconsistencies through Jira. Responsibilities include assessing issue impact and prevalence, analyzing data to determine root causes, and utilizing engineering tools to modify user/driver data. The role involves providing constructive feedback to Tier 1 agents, assisting with technical questions, and building customer relationships through phone, chat, and email communication. Bilingual support in Spanish and English is a key aspect of this role.

Skills

Technical Support

Troubleshooting

Jira

Data Analysis

Customer Service

Spanish

English

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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