Technical Support Representative (French Speaking)
BigCommerceFull Time
Entry Level & New Grad
Candidates must be bilingual, fluent in both Spanish and English, with strong written communication skills in both languages. A Bachelor's Degree in Computer Science/Engineering or equivalent practical experience is required, along with 2-3 years of experience in customer support, technical support, or software development, preferably in customer-facing roles. Familiarity with the software development process and tools for a SaaS-based product is necessary, as is technical knowledge, troubleshooting skills, and a willingness to learn. Basic knowledge of SQL and Python is a plus. The applicant must be authorized to receive and access US Export Administration Regulations controlled commodities and technologies.
Technical Support Engineers will manage, track, diagnose, troubleshoot, and identify root causes for customer issues. They will resolve support issues related to Motive's products, investigate errors/bugs, and report inconsistencies through Jira. Responsibilities include assessing issue impact and prevalence, analyzing data to determine root causes, and utilizing engineering tools to modify user/driver data. The role involves providing constructive feedback to Tier 1 agents, assisting with technical questions, and building customer relationships through phone, chat, and email communication. Bilingual support in Spanish and English is a key aspect of this role.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.