[Remote] Solutions Engineering Manager at Helium

North America

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, Cryptocurrency, TechnologyIndustries

Requirements

5+ years in technical roles (engineering, solutions engineering or technical support)
2+ years leading or mentoring technical teams
Strong coding ability (TypeScript & Rust preferred)
Proven experience improving developer workflows, processes, and automation
Excellent communicator with empathy for both engineers and customers
Deep understanding of crypto ecosystems (Solana preferred)
High agency and comfort operating in a fast-moving, early-stage environment
Nice to Have
Open-source experience or contributions to Solana tooling
Prior startup experience or work in a small, fast-moving team
Exposure to pre-sales engineering, enterprise integrations, or technical account management

Responsibilities

Lead and grow a high-agency Solutions Engineering team supporting integrations, debugging, and automation
Establish best practices for technical support, customer onboarding, and developer enablement
Define metrics around support efficiency, integration speed, quality and customer satisfaction
Partner cross-functionally with Product and Engineering to surface insights, shape roadmap priorities, and close feedback loops
Architect automation and tooling (e.g. SDK improvements, self-serve dashboards, AI-powered support flows)
Support high-value customers directly on complex or high-urgency integrations
Coach and mentor team members on technical depth, communication, and ownership
Champion for reliability, simplicity, and performance in everything we ship

Skills

Solana

RPC

SDK

Webhooks

Indexing

Technical Support

Developer Enablement

Automation

Debugging

APIs

Onboarding

Team Leadership

Helium

Decentralized peer-to-peer wireless network for IoT

About Helium

Helium creates a decentralized wireless network specifically for Internet of Things (IoT) devices, such as smart collars and sensors. Their network operates on a peer-to-peer model, allowing devices to communicate without relying on traditional cellular plans. Users can purchase and set up IoT hotspots that contribute to the network's coverage, and in return, they earn Helium's cryptocurrency, HNT. This approach not only reduces costs for businesses and developers needing reliable connectivity for their IoT devices but also incentivizes users to expand the network. Helium stands out from competitors by offering a community-driven solution that combines hardware and blockchain technology, aiming to make IoT connectivity more accessible and efficient.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$354.9MTotal Funding

SERIES_DCompany Stage

Hardware, Consumer Software, Crypto & Web3Industries

51-200Employees

Benefits

100% company-paid health insurance premiums (medical, dental, and vision) for you and your dependents

Paid vacation and company holidays

Vacation stipend

Monthly gym stipend

Annual hardware stipend

Health FSA

Risks

Emerging competition from Web3 phones like Solana Mobile could challenge Helium's market position.

BlockDAG's high ROI announcement may attract investors away from Helium's cryptocurrency.

SkyNet IoT's expansion may strain Helium's resources, leading to potential service disruptions.

Differentiation

Helium uses a unique Proof-of-Coverage algorithm for validating wireless network coverage.

The platform incentivizes network expansion through cryptocurrency rewards for IoT hotspot operators.

Helium offers a decentralized alternative to traditional cellular plans for IoT connectivity.

Upsides

Integration with Web3 phones like Solana Mobile enhances network reach and user engagement.

Collaboration with SkyNet IoT opens new market opportunities in maritime sectors.

Telefónica's integration expands Helium's coverage in remote areas, enhancing network reliability.

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