Solutions Engineer Lead | Post-Sales at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Housing, HealthcareIndustries

Requirements

5+ years of experience in solutions engineering, product management, technical account management, or a related post-sales role, with 2+ years in a leadership capacity
Strong technical proficiency in SQL and familiarity with BI tools (e.g., Looker, Tableau, Power BI)
Proven track record of program management and driving cross-functional initiatives
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into client-friendly language
Experience working closely with Product and Engineering teams, ideally with exposure to product management
A customer-first mindset, with the ability to balance strategic insight and tactical execution
Willingness to work in person at our office 4-5 days a week

Responsibilities

Lead, mentor, and grow a team of Solutions Engineers (Product Experts), fostering a culture of technical excellence, collaboration, and customer-centricity
Set performance expectations, establish best practices, and guide the team in delivering scalable solutions
Build cross-functional alignment by championing the role of Solutions Engineering across Sales, Support, AI Operations, and Product
Partner cross functionally to oversee the launch of new products, ensuring smooth rollouts across internal teams and clients
Ensure operational readiness for product launches by coordinating across Support, Operations, and Product Management
Build strong partnerships with Product and Engineering, ensuring alignment between client needs, product enhancements, and business strategy
Provide senior-level insight to executive stakeholders on product health, adoption and churn metrics, and opportunities for expansion
Ensure Solutions Engineering serves as a strategic differentiator in the client lifecycle, driving retention and growth
Own the customer feedback loop at scale, acting as Voice of the Customer, influencing product strategy and roadmap discussions with Product and Engineering leaders
Drive accountability for turning client feedback into actionable improvements that strengthen both client outcomes and product competitiveness

Skills

Key technologies and capabilities for this role

Solutions EngineeringTeam LeadershipMentoringProduct LaunchesCross-Functional CollaborationAI OperationsOperational ExcellenceCustomer-CentricityScalable SolutionsTechnical Excellence

Questions & Answers

Common questions about this position

What experience is required for the Solutions Engineer Lead role?

Candidates need 5+ years of experience in solutions engineering, product management, technical account management, or a related post-sales role, with 2+ years in a leadership capacity. Strong technical proficiency in SQL and familiarity with BI tools like Looker, Tableau, or Power BI is also required, along with a proven track record in program management and driving cross-functional initiatives.

Is this position remote or onsite?

The position is onsite.

What is the salary or compensation for this role?

This information is not specified in the job description.

What team leadership responsibilities does this role involve?

The role requires leading, mentoring, and growing a team of Solutions Engineers, fostering technical excellence, collaboration, and customer-centricity, while setting performance expectations and best practices.

What makes a strong candidate for this Solutions Engineer Lead position?

A strong candidate has 5+ years in post-sales roles with leadership experience, technical skills in SQL and BI tools, and a proven ability to drive cross-functional alignment and manage programs effectively.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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