[Remote] Solutions Consultant - East at Smartsheet

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

A minimum of 4-5 years relevant work experience or equivalent combination of relevant work experience and education
Willing to travel periodically (up to 40%) based on customer and business need
High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines in order to promote a collaborative environment and superior team performance
Ability to build trusted relationships with customers and effectively communicate with them about the engagement and if there are potential risks/blockers in a proactive way
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical audiences

Responsibilities

Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
Lead discovery sessions to understand client's current state processes, business challenges, and future state requirements to design a custom Smartsheet solution that achieves their desired business outcomes
Build Smartsheet solutions via solution prototyping, iterative build sprints, compelling client demonstrations, and collecting and incorporating client feedback
Manage all aspects of your projects, including, but not limited to, timeline, deliverables, scope, budget, and client relations
Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
Collaborate with other consulting team members, both on projects and around personal development. Participate in the onboarding mentor program, both as a mentee and mentor
Review and validate solution designs by performing internal solution testing, creating customer-facing user acceptance test scripts, and facilitating end-user acceptance testing with customer stakeholders
Identify product and services expansion opportunities for Smartsheet with the customer's user base & collaborate with the account team to influence the account strategy
Provide post-engagement feedback to cross functional account team members around potential additional product and services opportunities for the customer
Maintain a target billable utilization aligned to the role
Other duties as assigned

Skills

Key technologies and capabilities for this role

SmartsheetConsultingSolution DesignBusiness Requirements AnalysisDiscovery SessionsProcess ImplementationClient EngagementUse Case Development

Questions & Answers

Common questions about this position

Is this Solutions Consultant position remote-friendly?

Yes, this is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

What are the key skills needed for the Solutions Consultant role?

The role requires being a strong communicator, detail-oriented, interested in technology solutions at scale, and driven by making an impact for customers, along with expertise in Smartsheet functionalities.

What does the Solutions Consultant do on a daily basis?

You will lead engagements to implement Smartsheet solutions, conduct discovery sessions, build prototypes, manage projects including timelines and budgets, serve as an advisor on best practices, and collaborate with the team.

What is the team structure for this role?

You will report to the Manager, Consulting, and collaborate with other consulting team members on projects and personal development, including participating in the onboarding mentor program as both mentee and mentor.

What makes a strong candidate for this Solutions Consultant position?

A strong candidate is a Subject Matter Expert on Smartsheet who can convert business requirements into solutions, lead discovery and implementation across industries, manage projects effectively, and collaborate well within the consulting team.

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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