Solutions Consultant at Upshop

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Grocery, Convenience StoresIndustries

Requirements

Presentation & Communication: Ability to explain complex concepts clearly, speak customers’ language, command a room from C-suite to practitioners, comfortable with screen, whiteboard, or in-person presentations, excellent skills in demonstrating software value over features
Problem-Solving: Aptitude for finding solutions to meet customer needs based on modules
Collaboration: Works well with customers and internal teams to achieve common goals
Customer Focus: Understanding and addressing customer needs to ensure satisfaction
Experience: 3+ years of relevant solutions or sales consulting experience; experience in retail operations, presales, or implementation consulting at a SaaS company with large enterprise customers; experience in customer support including PowerPoint presentations, RFP responses, scripted/unscripted demos, business case development, leading discovery design sessions, and/or implementation
Retail System Understanding: In-depth knowledge of retail enterprise solutions (POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, Analytics); familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media

Responsibilities

Directly engage with customers individually or as part of the sales team
Oversee and advise on the implementation of the customer's Upshop platform
Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
Extract business requirements from customers and translate them into well-architected recommendations
Develop and provide forward-looking guidance and future state roadmaps
Leverage known best practices and solutions to reduce risk to customer implementations
Decompose future state goals into actionable execution plans
Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals
Subject Matter Expertise (SME) in Upshop’s Customer Journey and platforms
Attend weekly team meetings and onsite team workshops as scheduled
Attend sales events and trade shows as scheduled
Keep current on industry trends and product enhancements to help customers

Skills

Key technologies and capabilities for this role

SaaSSolution ArchitectureBusiness RequirementsImplementationRoadmappingCustomer EngagementTechnical LeadershipBest PracticesSales CycleGrocery OperationsC-Store Operations

Questions & Answers

Common questions about this position

What experience is required for the Solutions Consultant role?

Candidates need 3+ years of relevant solutions or sales consulting experience.

What key skills are needed for this position?

The role requires strong presentation and communication skills to explain complex concepts clearly, problem-solving aptitude, collaboration with teams, and a strong customer focus.

What are the main responsibilities of a Solutions Consultant at Upshop?

Responsibilities include engaging directly with customers, overseeing platform implementations, demonstrating leadership through solution architectures, acting as a trusted advisor, extracting business requirements, and collaborating with product and engineering teams.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Upshop

Software platform for fresh food operations

About Upshop

Upshop provides a software platform that helps grocery stores and supermarkets improve their fresh food operations. The platform includes tools for smarter ordering, inventory management, and demand forecasting, allowing retailers to streamline their processes and reduce waste. By using Upshop, stores can ensure that fresh products like produce, dairy, meat, and bakery items are always available, which enhances customer satisfaction and boosts sales. Unlike many competitors, Upshop focuses specifically on the fresh food segment and operates on a subscription-based model, charging retailers based on their size and the services they use. The goal of Upshop is to help retailers increase their profitability by optimizing their fresh food sections.

Tampa, FloridaHeadquarters

1989Year Founded

$1.8MTotal Funding

SERIES_DCompany Stage

Food & Agriculture, Enterprise SoftwareIndustries

51-200Employees

Benefits

Hybrid Work Options

Competitive Salary

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Risks

Integration challenges from the Invafresh merger may disrupt service continuity.

AI reliance risks inaccurate demand predictions, leading to overstock or stockouts.

Global expansion may expose Upshop to diverse regulatory and operational challenges.

Differentiation

Upshop's SaaS platform optimizes fresh food operations for large retail chains.

The merger with Invafresh creates a global retail enterprise platform for food complexities.

Upshop's AI-driven analytics enhance inventory management and reduce waste in fresh food.

Upsides

The merger expands Upshop's reach to over 50,000 stores in 35 countries.

AI technology improves inventory accuracy and reduces waste for retailers.

The WIC Smart Substitution Workflow enhances eCommerce for WIC-eligible families.

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