Solution Engineer at Zoom

South Africa

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Cloud ComputingIndustries

Requirements

The candidate should have experience in technical customer-facing roles within a UCaaS/CCaaS environment and be highly proficient in Zoom's products, representing their technical aspects. Prior experience supporting Unified Communications or Contact Center as a Solutions Engineer is required, along with experience in high-volume account environments. Familiarity with API integrations, software development, networking protocols, security best practices, and cloud platforms like AWS, Azure, or GCP is also necessary.

Responsibilities

The Solutions Engineer will lead strategic sales engagements, provide expert-level technical support to clients and internal teams, and act as a subject matter expert on UCaaS and CCaaS technology, industry trends, and the competitive landscape. They will collaborate with Global architecture and CSE teams to drive product enhancements and innovation, and contribute to sales strategy, marketing initiatives, product development, and processes based on customer feedback and market insights.

Skills

UCaaS

CCaaS

Unified Communications

Contact Center

Solutions Engineering

Technical Sales

Customer Success

Product Development

Sales Strategy

Market Insights

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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