Energy Solutions

Solar Programs, Project Manager II - Consumer Protection (Remote - US)

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Renewable Energy, Utilities, GovernmentIndustries

Solar Programs Project Manager II - Consumer Protection

Employment Type: Full-time

Position Overview:

Energy Solutions is seeking a full-time Solar Programs Project Manager II - Consumer Protection to join our Distributed Energy Resources (DERs) team. This role is crucial for driving customer participation in programs that incentivize the adoption of distributed and community solar. As a key member of the Consumer Protection team, you will support the Illinois Shines program, the statewide incentive program designed to help Illinois residents transition to solar power affordably. Your work will be vital in protecting consumers' rights and ensuring compliance with program requirements, contributing directly to Illinois' goal of achieving 100% renewable energy by 2050. This position offers a unique opportunity to shape the future of energy within a mission-driven organization.

Responsibilities:

  • Apply and convey complex processes, policies, and expectations of Program stakeholders.
  • Evaluate participating customer complaints as part of a high-performing team.
  • Communicate with consumers via telephone and email to address complaints and facilitate resolutions with their solar companies, escalating issues to Program leadership as appropriate.
  • Investigate allegations of program violations, recommend potential disciplinary actions, and draft disciplinary letters for companies that have allegedly violated Program requirements.
  • Manage special projects related to consumer protection issues.
  • Follow established Standard Operating Procedures (SOPs) for complaint resolution and disciplinary action, including direct communication with solar vendors and customers.
  • Document statistics and contribute to disciplinary and complaint reporting.
  • Develop educational materials on consumer protection requirements and best practices for new Program participants.
  • Contribute to educational workshops on consumer protection topics, including marketing best practices and Program requirements.
  • Manage the design and implementation of multiple projects from initiation to completion.
  • Communicate project progress to management and clients.
  • Understand Program priorities and adjust workload accordingly.

Minimum Qualifications:

  • Bachelor's degree.
  • A minimum of 5 years of relevant work experience.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail and ability to handle multiple projects simultaneously.
  • Extensive experience using Microsoft Office (Office365 and SharePoint).
  • A one-page cover letter is required, explaining your interest in the company and the role. (The use of AI is prohibited in the drafting of the cover letter).

Desired Qualifications:

  • Bachelor's degree in an energy, engineering, or environmental-related discipline.
  • Experience in consumer protection, legal, investigations, or compliance.

Company Information:

Energy Solutions is a growing company focused on market-based programs that deliver large-scale energy, carbon, and water-use savings. Since 1995, we have provided proven, performance-based solutions for utility, government, and institutional customers. We foster a supportive and energetic culture where talented colleagues collaborate to advance the climate solution.

Application Instructions:

Please submit a one-page cover letter detailing your interest in the company and the role. AI-generated content is not permitted for the cover letter.

Skills

Project Management
Solar Programs
Consumer Protection
Policy Analysis
Stakeholder Management
Program Administration
Renewable Energy
Clean Energy Transition
Distributed Energy Resources (DERs)

Energy Solutions

Provides market-based energy and environmental solutions

About Energy Solutions

Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.

Oakland, CaliforniaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
Energy, Social ImpactIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Company Equity
Remote Work Options
Paid Sick Leave
Paid Holidays
Paid Vacation

Risks

Emerging startups with advanced technologies increase competition in the clean energy sector.
Potential regulatory changes could impact program offerings and require adjustments.
Rising costs of raw materials may affect pricing strategy and profit margins.

Differentiation

Over 25 years of experience in energy and environmental management solutions.
Strong partnerships with governments to establish quality standards for new technologies.
Focus on market-driven, scalable solutions for significant environmental impact.

Upsides

Increased demand for energy management due to smart grid technology adoption.
Opportunities in clean transportation and carbon management from green hydrogen rise.
Growing corporate sustainability commitments boost demand for energy efficiency services.

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