Solar Programs Project Manager II - Consumer Protection

Employment Type: Full-time

Position Overview:

Energy Solutions is seeking a full-time Solar Programs Project Manager II - Consumer Protection to join our Distributed Energy Resources (DERs) team. This role is crucial for driving customer participation in programs that incentivize the adoption of distributed and community solar. As a key member of the Consumer Protection team, you will support the Illinois Shines program, the statewide incentive program designed to help Illinois residents transition to solar power affordably. Your work will be vital in protecting consumers' rights and ensuring compliance with program requirements, contributing directly to Illinois' goal of achieving 100% renewable energy by 2050. This position offers a unique opportunity to shape the future of energy within a mission-driven organization.

Responsibilities:

• Apply and convey complex processes, policies, and expectations of Program stakeholders.
• Evaluate participating customer complaints as part of a high-performing team.
• Communicate with consumers via telephone and email to address complaints and facilitate resolutions with their solar companies, escalating issues to Program leadership as appropriate.
• Investigate allegations of program violations, recommend potential disciplinary actions, and draft disciplinary letters for companies that have allegedly violated Program requirements.
• Manage special projects related to consumer protection issues.
• Follow established Standard Operating Procedures (SOPs) for complaint resolution and disciplinary action, including direct communication with solar vendors and customers.
• Document statistics and contribute to disciplinary and complaint reporting.
• Develop educational materials on consumer protection requirements and best practices for new Program participants.
• Contribute to educational workshops on consumer protection topics, including marketing best practices and Program requirements.
• Manage the design and implementation of multiple projects from initiation to completion.
• Communicate project progress to management and clients.
• Understand Program priorities and adjust workload accordingly.

Minimum Qualifications:

• Bachelor's degree.
• A minimum of 5 years of relevant work experience.
• Strong written and verbal communication skills.
• Exceptional attention to detail and ability to handle multiple projects simultaneously.
• Extensive experience using Microsoft Office (Office365 and SharePoint).
• A one-page cover letter is required, explaining your interest in the company and the role. (The use of AI is prohibited in the drafting of the cover letter).

Desired Qualifications:

• Bachelor's degree in an energy, engineering, or environmental-related discipline.
• Experience in consumer protection, legal, investigations, or compliance.

Company Information:

Energy Solutions is a growing company focused on market-based programs that deliver large-scale energy, carbon, and water-use savings. Since 1995, we have provided proven, performance-based solutions for utility, government, and institutional customers. We foster a supportive and energetic culture where talented colleagues collaborate to advance the climate solution.

Application Instructions:

Please submit a one-page cover letter detailing your interest in the company and the role. AI-generated content is not permitted for the cover letter.