Disputes Analyst

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Internet Service ProvidersIndustries

Requirements

Candidates must have over 5 years of related work experience, preferably in the telecommunications industry. Proficiency in Microsoft Office Suite, strong attention to detail, and excellent organizational skills are essential. The ability to manage multiple tasks accurately and efficiently, coupled with strong written and verbal communication skills, is required. Candidates should possess strong interpersonal skills, the ability to work collaboratively in a team, and demonstrated integrity and adherence to high ethical standards. A proven ability to learn complex systems quickly and effectively, streamline dispute management through automation, and in-depth knowledge of collections processes relating to dispute resolutions are necessary. A Bachelor's degree in finance, accounting, or business is a plus.

Responsibilities

The Disputes Analyst will investigate, resolve, and track complex customer billing disputes, ensuring high-quality customer service. This role involves collaborating with internal teams, account management, and customers to provide timely and accurate resolutions, thereby maintaining customer trust and protecting company revenue. Responsibilities include researching and validating customer disputes, gathering information from internal departments, partnering with the collections team to identify trends, and reporting dispute types to account management. The analyst will also issue credits when approved, communicate resolutions to customers, provide status updates, review customer contracts, and manage disputes within the ticketing system.

Skills

Billing Disputes

Customer Service

Documentation Review

Collaboration

Data Analysis

Process Improvement

Compliance

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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