Responsibilities

As the Manager, Complaints and Post-Market, you will perform a wide variety of activities to ensure compliance with applicable quality and regulatory requirements, oversee the day-to-day activities of the complaint handling team, work closely with Product Quality Engineering to complete investigations and complaints, manage adverse event reporting activities, submit reports to regulatory authorities, manage complaint metrics and analytics, schedule post market surveillance reviews, coordinate with various teams to gather information, initiate risk file updates, review customer inquiries, identify and escalate complaints, perform case final reviews, and manage complaint handling team activities while reviewing and creating SOPs and WIs.