Solar Programs, Project Manager II - Consumer Protection (Remote - US) at Energy Solutions

The Solar Programs Project Manager II will apply and convey complex program processes, policies, and stakeholder expectations. Responsibilities include evaluating customer complaints, communicating with consumers to facilitate resolutions, and escalating issues as needed. The role involves investigating program violations, recommending disciplinary actions, and drafting related correspondence. Project management duties include managing special projects related to consumer protection, adhering to SOPs for complaint resolution and disciplinary actions, documenting statistics, and contributing to reporting. Additionally, the position requires developing educational materials on consumer protection requirements and best practices, contributing to workshops, managing multiple projects from design to completion, communicating project progress, and adjusting workload based on program priorities.