Technical Project Manager - Consumer
KrakenFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must possess a bachelor's degree, with a preference for degrees in energy, engineering, or environmental disciplines. A minimum of 5 years of relevant work experience is required, along with strong written and verbal communication skills, exceptional attention to detail, and the ability to manage multiple projects. Proficiency in Microsoft Office (Office365 and SharePoint) is essential, and a cover letter explaining interest in the company and role, without AI assistance, is also required. Preferred experience includes consumer protection, legal matters, investigations, compliance, and customer service, as well as knowledge of solar energy.
The Solar Programs Project Manager II will apply and convey complex program processes, policies, and stakeholder expectations. Responsibilities include evaluating customer complaints, communicating with consumers to facilitate resolutions, and escalating issues as needed. The role involves investigating program violations, recommending disciplinary actions, and drafting related correspondence. Project management duties include managing special projects related to consumer protection, adhering to SOPs for complaint resolution and disciplinary actions, documenting statistics, and contributing to reporting. Additionally, the position requires developing educational materials on consumer protection requirements and best practices, contributing to workshops, managing multiple projects from design to completion, communicating project progress, and adjusting workload based on program priorities.
Provides market-based energy and environmental solutions
Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.