Technical Project Manager - Consumer

About Kraken

• Building the Future of Crypto
• Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
• Kraken is a mission-focused company rooted in crypto values.
• Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.
• For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
• As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages.
• Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.
• Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
• Become a Krakenite and build the future of crypto!

The Team

• The Consumer team is responsible for delivering world-class financial experiences for everyday users across mobile and web.
• We are constantly working on extending the product suite with new features and improvements.

The Opportunity

• Drive cross-functional execution of product initiatives: Lead or support the execution of cross-functional Product initiatives by coordinating with Design, Engineering, Legal, Compliance, Marketing, and other partners.
• Own business reporting and communications: Create and maintain high-quality deliverables for internal stakeholders, including board decks, all-hands presentations, weekly/monthly KPIs, and initiative progress updates.
• Act as a strategic partner: Leverage your end-to-end view of the Consumer business (by attending key team meetings and monitoring performance dashboards) to surface opportunities/improvements, and act as a strategic partner for them when needed (e.g., setting up KPIs/forecasts).
• Maintain team roadmap: Use your cross-functional visibility to keep the Consumer team roadmap current across all supporting teams, helping drive prioritization and visibility to xFn areas.
• Be the Consumer liaison for cross-functional requests: Serve as the first point of contact for incoming asks from other areas. Assess requests, handle those you can directly (e.g., data/reporting), and route others to the appropriate product team or stakeholder.
• Own the User Interviews Program: Manage the tooling and processes for Consumer’s user research initiative — enabling teams to conduct their own user studies.
• Manage software capitalization reporting: Report Consumer team effort that can contribute to company-wide software capitalization efforts, ensuring timely, accurate and auditable reporting each quarter.
• Ensure team documentation: Ensure team documentation (e.g., team roster, Confluence pages, process guides) is clear, centralized, and up to date for both internal use and cross-functional alignment.
• Plan key team engagements: Organize key planning sessions and offsites for the Consumer team (e.g., team retreats, leadership offsites), ensuring agendas are aligned to priorities and drive forward momentum.

Skills You Should HODL

• Prior experience in chief of staff, business operations, strategy, consulting, or a similar cross-functional role, ideally with a product ops focus.
• Proven ability to manage and execute complex projects across multiple teams (e.g. Product, Legal, Finance, Engineering).
• Strong analytical and problem-solving skills; able to synthesize information quickly and drive data-informed decisions.
• Clear and concise communicator, both verbally and in writing; able to influence stakeholders and bring clarity to ambiguity.
• Familiarity with crypto.

Employment Details

• Salary: $96K - $153K
• Location Type: Remote
• Employment Type: FullTime