Customer Experience Manager (Remote US Only)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should possess a track record of managing Customer Experience or support teams in a high-growth, high-stakes environment, with experience in hiring, coaching, and performance management. They should demonstrate obsessive attention to detail, the ability to debug technical issues, and fluency in troubleshooting with a creative mindset. Furthermore, candidates need feedback fluency, comfort with emotional volatility, a bias for action, and startup reflexes.

Responsibilities

As a Customer Experience Manager, the individual will learn and utilize Solace systems and tools to provide world-class customer support to clients and advocates, gather and track feedback to drive continuous improvement of the customer experience and platform, build strong relationships with clients and advocates, resolve inquiries to their satisfaction via various channels, and take action based on feedback by reporting issues and sharing detailed notes.

Skills

Customer Support

Feedback Tracking

Troubleshooting

Creative Problem Solving

Healthcare Knowledge

Team Management

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters

2022Year Founded

$13.6MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.

Potential data privacy concerns could impact Solace Health's operations.

Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.

The platform offers secure storage for all care details and communications.

Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.

The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.

Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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