Slate CRM Consultant
Strata Information GroupSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AutomotiveIndustries
Requirements
- Experience in the automotive industry
- Good communication skills
- Excellent capacity to adapt to any situation
- Autonomous and resourceful
- Bilingual (French/English) - nice to have
- Must have a vehicle and a valid driver’s license
- Experience with CRM would be an asset
- Sales experience would be an asset
- Training: 1 year preferred
- Sales: 1 year preferred
Responsibilities
- Train clients on the Activix CRM
- Provide coaching on phone call techniques and management of web requests
- Help improve and maintain the quality of customer service offered to clients
- Establish and implement an efficient plan with clients
- Reinforce the sale of products and CRM services
Skills
CRM
Customer Training
Phone Coaching
Communication Skills
Automotive Industry
Bilingual French English
Customer Service
Sales
Autotrader.ca
Digital solutions for used car dealers
About Autotrader.ca
Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.
Toronto, CanadaHeadquarters
1975Year Founded
ACQUISITIONCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
Employee and Family Assistance Program
Gym Membership
Wellness Program
Conference Attendance Budget
Professional Development Budget
401(k) Company Match
Performance Bonus
Risks
Increased competition from AutoScout24's expanded services pressures Trader.ca to innovate.
AutoScout24's acquisition may lead to strategic shifts disrupting Trader.ca's operations.
Potential sale by Thoma Bravo could create uncertainty affecting morale and retention.
Differentiation
Trader.ca offers a comprehensive suite of digital solutions for car dealers.
The company emphasizes simplicity and effectiveness in its digital tools.
Trader.ca provides extensive customer service and product support resources.
Upsides
AI-driven personalization can enhance user experience and increase engagement.
AR integration allows users to visualize vehicles, improving satisfaction and reducing returns.
Subscription-based car ownership models align with Trader.ca's service model, offering expansion opportunities.
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