Software Support Specialist at Danaher Corporation

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Pharmaceutical, BiotechnologyIndustries

Requirements

BSc/MSc/BE in Electronics/Computer Science/IT
Minimum 7-8 years of relevant experience in Lifesciences or related industry
Excellent communication and conversation skills (verbal and written), good documentation skills, and customer handling skills
Fluency in English
Ability and willingness to travel (overnight/outstation calls with short notice if required), travel <50%
Strong troubleshooting skills of software issues (highly desirable)
Previous experience in Chromatography, Mass spectrometer softwares, Pharma IT (preferred)

Responsibilities

Analyzes problems to deliver logical and effective solutions through phone/email support; site visits as required (travel <50%) that satisfy customer requirements
Maintaining a good knowledge and understanding of SCIEX products, applications, and customers, including all hardware, software, applications, and customer-specific areas (e.g., different LIMS software used in Pharmaceutical and Research Industries)
Working with team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work
Supporting key KPIs for team in EMEA and globally, India Goals aligned with EMEAI Goals for different metrics to measure performance and growth of the function and resolution

Skills

Troubleshooting

LIMS

Mass Spectrometry

Capillary Electrophoresis

LC-MS/MS

Customer Support

Software Support

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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