Software Support Lead at TSMG

Kraków, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

BSc in Computer Science, IT, or related field or equivalent professional experience
8+ years of experience in software support operations, technical leadership, or technical product owner/project manager role
Strong understanding and skills in Linux/Unix administration, Bash, and Shell scripting
Strong understanding and skills in Python, JavaScript, TypeScript, HTML, CSS
Kotlin (good to have)
Angular framework, Angular CLI, RxJS, Jasmine, and Karma
Relational (MySQL, PostgreSQL) and NoSQL (Firebase) databases
Cloud infrastructure (Google Cloud Platform) and serverless architectures
Networking fundamentals and troubleshooting
Strong understanding of software development principles, SDLC, DevOps practices, agile methodologies, CI/CD pipelines, and agile project delivery
Experience in BI tools (Power BI, Tableau, Looker), data modeling, and ETL/data cleaning processes (plus)
Experience conducting code reviews, setting coding standards, and troubleshooting complex technical issues, including root cause analysis
Ability to align technical deliverables with business objectives and operational priorities
Strong verbal and written communication skills, with ability to explain complex technical concepts to non-technical audiences and influence decision-making
Experience in stakeholder relationship management

Responsibilities

Guide and collaborate closely with developers on Angular applications (Angular CLI, RxJS, component-based architecture) and server-side logic handling CRUD operations
Provide expert troubleshooting and debugging support and guidance, supporting server infrastructure and operations on Linux/Unix systems, including terminal and Bash scripting
Lead support activities for cloud-deployed applications (GCP) and serverless environments
Oversee BI and analytics environments (Power BI, Tableau, Looker), data modeling, ETL process design, and reporting optimization
Work closely with client and internal stakeholders to gather, document, and prioritize business and technical requirements, support product roadmap creation, and backlog management and prioritization
Engage in product knowledge development, owning a deep understanding of internal applications, their business impact, operational workflows, and interdependencies
Identify operational risks, manage escalations, and proactively address issues impacting product reliability or customer experience
Work closely with leadership and client on continuous service improvement initiatives, data-driven decision making, and operational governance
Lead and mentor a global team of software support engineers and full stack developers, fostering a high-performance, collaborative culture
Manage team performance reviews, training plans, workload assignment, and escalation protocols
Mentor team members on coding standards, code reviews, technical troubleshooting, and product knowledge
Facilitate daily stand-ups, sprint planning, retrospectives, and project status updates in collaboration with agile development and support teams
Ensure operational and technical deliverables align with business objectives, customer needs, and support SLAs

Skills

Key technologies and capabilities for this role

AngularRxJSPythonApp EngineJasmineKarmaLinuxUnixBashGCPPower BITableauLookerETL

Questions & Answers

Common questions about this position

What is the salary for the Software Support Lead position?

This information is not specified in the job description.

Is this a remote role or what is the location requirement?

This information is not specified in the job description.

What are the key required skills for this role?

Key skills include Angular applications (Angular CLI, RxJS), backend development with App Engine/Python, Jasmine/Karma unit testing, Linux/Unix administration, Bash scripting, GCP cloud support, and BI tools like Power BI, Tableau, Looker.

What does the team leadership look like in this role?

The role involves leading and mentoring a global team of software support engineers and full stack developers, fostering a high-performance collaborative culture, managing performance reviews, training, workload, and facilitating agile ceremonies like stand-ups and retrospectives.

What qualifications make a strong candidate for this position?

A strong candidate has a BSc in Computer Science or equivalent, 8+ years in software support operations, technical leadership, or technical product owner/project manager roles, plus hands-on expertise in Angular, Python, Linux/Unix, GCP, and BI tools, combined with leadership and stakeholder management skills.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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