Software Product Implementation & Training Specialist (Remote) at First American

Santa Ana, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Financial ServicesIndustries

Requirements

Implementation or Training experience in the title insurance or real estate software industry
Demonstrated experience in a leadership role within software implementation, training, or a similar client-facing environment
Experience with SaaS software implementation and process development
Proven ability

Responsibilities

Lead the ongoing development, enhancement, and execution of standard software implementation processes and onboarding programs. Guide project teams and clients to ensure adherence to best practices, efficiency, and quality at every stage
Oversee end-to-end software implementation projects for clients, utilizing and advancing standardized project plans, timelines, and budgets. Own project milestones and deliverables while championing continuous process improvement
Direct the assessment of client needs to ensure that standard processes and configurations are aligned with business objectives. Identify opportunities to further optimize these standards for greater effectiveness and scalability
Lead the configuration and deployment of software applications following standardized best practices, ensuring consistent and high-quality client onboarding experiences
Drive the creation, improvement, and delivery of standardized training sessions, workshops, and resources (e.g., user guides, video tutorials, knowledge base articles), ensuring successful software adoption for all client users
Provide expert technical support and lead troubleshooting efforts during implementation and post-go-live phases, ensuring timely resolutions and high levels of client satisfaction
Build and nurture strong client relationships, serving as the primary point of contact and a trusted strategic advisor through the standardized implementation journey
Take ownership of identifying, developing, and promoting best practices for software implementation, configuration, training, and client support. Lead initiatives to drive efficiency, repeatability, and scalable growth in our onboarding approach
Manage data migration and integration activities in line with established methodologies. Collaborate with technical teams to ensure seamless transitions and efficient data flow within the standard onboarding framework

Skills

Key technologies and capabilities for this role

Software ImplementationProject ManagementClient TrainingProcess ImprovementOnboarding ProgramsRequirements AlignmentMilestone ManagementBudget ManagementBest PracticesTeam Leadership

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position as indicated by the job title.

What is the salary range for this role?

This information is not specified in the job description.

What key skills are required for this position?

The role requires leadership in implementation processes, project management, software configuration and deployment, client training, troubleshooting, and relationship building.

What is the company culture like at First American?

First American has a people-first culture that fosters an inclusive environment where employees feel welcome, supported, and empowered to innovate, with numerous awards including Fortune 100 Best Companies to Work For for ten years.

What makes a strong candidate for this role?

A strong candidate will have experience leading software implementations, managing projects end-to-end, configuring software, delivering training, providing technical support, and building client relationships, with the ability to act as a subject matter expert.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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