Software Implementation Engineer, Market Expansion

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $130K - $175K

Serve Robotics is revolutionizing urban mobility with its personable sidewalk robot, designed to enhance delivery efficiency and accessibility. We are seeking talented individuals to help scale robotic deliveries from a novelty to a ubiquitous service.

Who We Are

Serve Robotics is comprised of tech industry veterans with expertise in software, hardware, and design. We are dedicated to solving real-world problems using robotics, machine learning, and computer vision, with a strong focus on the end-to-end user experience. Our team is agile, diverse, and collaborative, fostering a respectful environment for tackling complex challenges.

Position: Software Implementation Engineer

This role is crucial for ensuring our robotic delivery service operates smoothly in new cities. You will work closely with engineering and operations teams, develop necessary configuration interfaces, and create reusable runbooks for efficient market launches.

Responsibilities

• Build and maintain internal UIs/APIs for populating datasets, managing configurations, and controlling feature flags for each city.
• Analyze autonomy, mapping, and fleet-management codebases to identify tuning parameters and document their safe usage.
• Collaborate with Expansion Operations to translate field insights into parameter adjustments and swift mitigations.
• Scope technical work with the Expansion TPM, providing effort estimates, risk assessments, and rollout timelines.
• Develop clear runbooks and dashboards to ensure repeatable and observable future deployments.

Qualifications

• 3+ years of professional software development experience, including proficiency in multiple programming languages (Python required).
• 1+ year of experience writing SQL for analytics, ETL, or configuration management.
• Proven experience in creating internal tools or admin interfaces for safe configuration management.
• Excellent written and verbal communication skills, with the ability to convey technical details to non-technical stakeholders.
• Willingness to travel approximately 25% to new Serve markets for launch support.

What Makes You Stand Out

• Familiarity with fleet operations in robotics, IoT, or mobility sectors.
• Hands-on experience with observability stacks (e.g., Grafana, Prometheus) for setting alert thresholds in new environments.
• Prior experience as a Solutions/Deployment Engineer, working directly with customers, operations, or field teams.