Software Engineer - AI Products
Sardine- Full Time
- Junior (1 to 2 years)
Candidates should have at least 3 years of experience developing and deploying production-level products and systems. They must demonstrate ownership of problems from start to finish and possess a passion for the end-user experience. Proficiency in writing high-quality code quickly is essential, while experience with React, TypeScript, and Python, as well as a background as a startup founder or early-stage engineer, is preferred.
The Software Engineer will collaborate closely with enterprise customers, often serving as their primary point of contact. They will work on building and scaling a category-defining AI product, tackling unique challenges associated with deploying AI applications, and ensuring that the products meet customer needs.
Generative AI solutions for customer support
Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.