[Remote] Social Media Manager at Ada

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, SaaS, TechnologyIndustries

Requirements

Proven experience leading social media and digital marketing strategy with measurable results across LinkedIn, YouTube, Instagram, and other platforms
Expert storyteller with exceptional copywriting and editing skills; able to craft content that resonates with enterprise CX, Customer Service, and AI/Innovation audiences
Strong understanding of the CX and AI sectors, including enterprise buyer journeys and decision-making processes
Experienced collaborator across marketing, product, sales, and executive teams to ensure message consistency and strategic alignment
Skilled in analytics and marketing tech and adept at using native platform insights, Salesforce, and HubSpot to drive data-informed decisions
Experienced in working with creative professionals (designers, video producers) and providing clear direction aligned with brand standards
Creative, resourceful, and agile while thriving in fast-paced, deadline-driven environments
Bachelor’s degree in Marketing, Communications, Digital Media, Journalism, or related field
Experience in SaaS, product launches, conferences/events, or AI products is a strong asset
Experience in the CX/customer service market, and comfortable using AI to enhance output, role, and career

Responsibilities

Lead Ada’s social media strategy and execution: Own planning, management, and delivery of multi-platform campaigns to drive awareness, engagement, and sales
Create high-impact content: Develop and oversee creative storytelling that balances performance goals with Ada’s mission, tailored to key enterprise audiences
Drive engagement and conversion: Turn social engagement into qualified leads, nurture them through the funnel, and support customer advocacy
Amplify Ada’s thought leadership: Promote research, executive visibility, and product launches to strengthen brand reputation across key channels
Foster employee advocacy: Encourage team members to share Ada’s culture, customer wins

Skills

Key technologies and capabilities for this role

Social Media StrategyAudience GrowthContent CreationAI ToolsCustomer ExperienceCX MarketingGTM Strategy

Questions & Answers

Common questions about this position

What experience is required for the Social Media Manager role?

Proven experience leading social media and digital marketing strategy with measurable results across LinkedIn, YouTube, Instagram, and other platforms is required, along with expert storytelling, copywriting skills, strong understanding of CX and AI sectors, collaboration across teams, and skills in analytics using tools like Salesforce and HubSpot.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Social Media Manager role remote or office-based?

This information is not specified in the job description.

What is the company culture like at Ada?

Ada's values are rooted in driving progress and continuous improvement, with growth seen as a reflection of each individual's personal growth, making it ideal for ambitious people eager to grow.

What makes a strong candidate for the Social Media Manager position?

A strong candidate is creative, highly collaborative, hands-on, with proven experience growing engaged social audiences in the CX/customer service market, comfortable using AI, and experienced working with creative professionals like designers and video producers.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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