SMB Growth Manager at Qualia

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, TechnologyIndustries

Requirements

1-3 years experience in a sales, renewals, or customer success role
Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
Experience with cloud-based/SaaS business process solution offerings
Proven expertise working with decision-makers and key stakeholders in client environments
History of working with customers using a consultative approach and ideally managing a book of business including renewals
Understanding of legal terms in SaaS contracts
Ability to effectively negotiate in challenging and collaborative sales engagements
Ability to excel in a high-energy, results driven sales culture
Team player who will work within the company to continue improving organization processes
Excellent communication and listening skills
Preferred: experience managing full customer life cycles including commercial conversations
Preferred: intermediate / advanced Excel skills and experience using Salesforce
Based in Austin with the ability to work in office a minimum of three days per week

Responsibilities

Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
Achieve monthly revenue targets for renewals and upsell / cross-sell
Proactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support
Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully
Understand Qualia’s suite of digital real estate products and leverage that knowledge to benefit our customers
Prepare go-to-market strategies for SMB Accounts
Develop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia’s products and services
Align with both internal and external product teams to implement Qualia’s products

Skills

Key technologies and capabilities for this role

Account ManagementRevenue GrowthCustomer RenewalUpsellCross-sellChurn MitigationCustomer SupportGo-to-Market StrategySMB SalesProduct Adoption

Questions & Answers

Common questions about this position

What salary can I expect for the SMB Growth Manager role?

This information is not specified in the job description.

Is this SMB Growth Manager position remote or office-based?

This information is not specified in the job description.

What experience and skills are required for this role?

The role requires 1-3 years in sales, renewals, or customer success, a strong track record of sales accomplishments in quota-carrying roles, experience with SaaS offerings, and skills in consultative selling, negotiations, and understanding SaaS contracts.

What is the company culture like at Qualia for this role?

The culture is high-energy and results-driven, with emphasis on being a team player who collaborates across the company to improve processes.

What makes a strong candidate for the SMB Growth Manager position?

A strong candidate has 1-3 years in sales, renewals, or customer success, proven sales track record in quota-carrying roles, SaaS experience, consultative approach with clients, negotiation skills, and thrives in a high-energy team environment.

Qualia

Business intelligence and data visualization solutions

About Qualia

Qualia Data Sciences focuses on providing business intelligence and data visualization solutions to enhance business operations through advanced analytics. Their main products include BusinessQ, which offers tools for data discovery and visualization, and Seery, an AI-driven platform that aids in data-driven decision making. They also create specialized analytics applications for Clover POS systems, which generate detailed reports and dashboards for various operational and payment processing needs. Qualia primarily serves clients in the US and Europe, but is open to forming global partnerships. Their revenue model is based on software licensing and service fees, with income generated from subscriptions and custom analytics solutions.

Zagreb, CroatiaHeadquarters

2015Year Founded

N/ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

401(k) Retirement Plan

Commuter Benefits

Professional Development Budget

Parental Leave

Unlimited Paid Time Off

Risks

Emerging AI-driven analytics platforms offer similar services at lower costs, threatening market share.

Rapid AI technology evolution may outpace Qualia's offerings, requiring continuous innovation.

Data privacy concerns and regulations in the US and Europe could impact data collection.

Differentiation

Qualia offers specialized analytics apps for Clover POS systems, enhancing payment processing insights.

BusinessQ provides comprehensive data discovery and visualization tools for diverse business needs.

Seery, an AI-driven platform, supports data-driven decision making for businesses.

Upsides

Increased demand for AI-driven analytics in retail boosts Qualia's market potential.

Growing interest in real-time data visualization tools among SMEs benefits Qualia's offerings.

Expansion of cloud-based business intelligence solutions aligns with Qualia's product strategy.

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