Customer Success Manager
TelliusSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, EducationIndustries
Requirements
- 2+ years of experience owning a large portfolio of accounts through the entire customer journey (post-sale through renewal), attentive to client health, needs, and goals
- Proactive engagement in client communication, using data to identify growth opportunities, with demonstrated success in monitoring customer health and driving renewals
- Experience in client success planning, asking discovery questions, actively listening, and synthesizing client goals to uncover hidden needs and solve root problems
- Demonstrated history of hitting and exceeding company OKRs (e.g., renewal, health scores, product adoption KPIs)
- (Preferred) Background in education
- (Preferred) Experience using Gainsight and Salesforce (SFDC)
Responsibilities
- Work directly with schools and districts to ensure their success and continued adoption of Newsela’s platform
- Monitor and interact with every step of the client lifecycle, having a real impact on teachers and students in your portfolio
- Monitor the health of your portfolio and collaborate with internal teams to maximize client engagement and value from Newsela’s solutions, driving renewals
- Leverage data, tech stack, and customer insights to drive results in product adoption, renewal, and expansion
- Manage customers through the Newsela Customer Journey, providing necessary support and resources at each step for an exceptional experience from pre-sale introduction through the full lifecycle
- Partner closely with Sales, Marketing, and Support teams
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the base salary for the SMB Customer Success Manager role?
The base salary is $65,000.
Is this position remote or does it require office work?
This information is not specified in the job description.
What experience and skills are required for this role?
Candidates need 2+ years owning a large portfolio through the customer journey, proactive client communication using data for growth, success in monitoring health and driving renewals, and hitting OKRs. Experience in client success planning, discovery questions, active listening, and synthesizing goals is essential. Background in education, Gainsight, and Salesforce is a plus but not required.
What is the company culture like for the Customer Success team?
The role offers autonomy and discretion to personalize approaches, close partnerships with Sales, Marketing, and Support teams, and direct impact on product expansion and adoption in K-12 education.
What makes a strong candidate for this Customer Success Manager position?
Strong candidates have 2+ years managing client portfolios through the full lifecycle, proven success driving renewals and OKRs using data, and skills in discovery, listening, and client success planning.
Newsela
Provides tailored educational content for K-12
About Newsela
Newsela offers tailored educational content for K-12 students, providing engaging instructional materials in subjects like English Language Arts, Science, and Social Studies. Schools and districts subscribe to access a library of articles that are updated daily and available at five different reading levels, ensuring accessibility for all students. The platform integrates with Learning Management Systems and includes features like activities and reporting tools to support teachers. Newsela's goal is to enhance student engagement and improve teaching methods through flexible, standards-aligned resources.
New York City, New YorkHeadquarters
2013Year Founded
$167.5MTotal Funding
SERIES_DCompany Stage
EducationIndustries
201-500Employees
Benefits
Medical, dental, & vision insurance
Pet insurance
Work from home
Parental leave
Flexible PTO
Inclusive experiences
Professional development
Risks
Partnerships with controversial content providers may lead to backlash and affect market reach.
Recent layoffs could indicate financial instability or restructuring challenges.
New CEO Pep Carrera may lead to strategic shifts disrupting client relationships.
Differentiation
Newsela offers content at five reading levels, catering to diverse student needs.
The platform integrates with Learning Management Systems for seamless educational content delivery.
Newsela's partnerships enhance its content library, supporting social-emotional learning initiatives.
Upsides
Increased demand for personalized learning tools boosts Newsela's growth potential.
The acquisition of Formative enhances Newsela's real-time assessment capabilities.
Hybrid learning models increase demand for Newsela's flexible digital content.
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