Site Solutions Manager at Caterpillar Inc.

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mining, Heavy Equipment, ManufacturingIndustries

Requirements

Customer Focus: Knowledge of the value of an integrated and coordinated approach to receiving, analyzing, and fulfilling customer needs and requirements
Ability to serve as primary point of contact for customer, dealer, and internal stakeholders
Intimate knowledge and understanding of customer applications, needs, and future mine site plans
Experience managing day-to-day relationships at mining sites
Capability to liaise and direct internal Caterpillar enterprise resources (e.g., Change Management, Safety Services, Fleet Management, Product Support, Condition Monitoring, Site Performance Managers, MineStar Site Managers)
Consulting skills for dealer and customer operations, maintenance managers, and executive management on strategic direction, solutions selection, business risk management, equipment management, and operations
Ability to oversee business risks and escalate issues
Skills in establishing and executing communication plans
Relentless execution to deliver performance
Ability to monitor, manage, report on, and resolve issues related to customer satisfaction, product health, and future solutions needs
Capacity to create and maintain an active "window into Cat" for key customer decision makers
Experience gathering key customer Voice of the Customer (VOC) for solutions design, Product Problem Resolutions, and New Product Introduction
Recognized advocacy for customers to secure Caterpillar and Dealer resource commitment
Consulting experience with various Caterpillar departments on industry leaders' strategies
Willingness to work at site locations in Brisbane or Newcastle, Australia

Responsibilities

Serve as the primary point of contact for the customer, dealer at the site, and centralized engineering departments
Manage day-to-day relationships at the site(s)
Intimately know and understand the customer, their applications, needs, and future mine site plans
Liaise and direct all internal Caterpillar enterprise resources to ensure alignment among groups such as Change Management, Safety Services, Fleet Management, Product Support, Condition Monitoring, Site Performance Managers, MineStar Site Managers, etc
Act as a consultant to dealer and customer operations and maintenance managers as well as executive management advising on strategic direction for proper solutions selection, business risk management, equipment management, and operations activities
Oversee Caterpillar business risk and escalate issues as needed
Establish and execute communication plans with the site, dealer, and Caterpillar
Deliver performance through relentless execution
Monitor, manage, report on, and resolve issues related to customer satisfaction, product health, and future solutions needs
Create and maintain an active "window into Cat" for key customer decision makers
Gather key customer VOC for incorporation into solutions design, Product Problem Resolutions and/or New Product Introduction
Act as a recognized advocate for customers in securing the commitment of Caterpillar and Dealer resources to assure continued customer satisfaction
Consult with various departments within Caterpillar regarding the evolving direction and strategies that key industry leaders are adopting for the future
Manage overall site performance and deliver on customer expectations
Develop and deliver solutions opportunities addressing customer business needs
Create and lead dotted-line site teams leveraging enterprise-wide resources to identify solutions for customer-driven site goals
Work in partnership with Commercial Managers, Product Support Managers, and other enterprise resources to monitor, manage, and resolve issues related to customer productivity, cost, and safety

Skills

Customer Relationship Management

Site Performance Management

Mining Operations

Business Risk Management

Stakeholder Communication

Team Leadership

Product Support

Solutions Development

Productivity Optimization

Safety Management

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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