Site Reliability Engineer

Company: Roadie, a UPS company

Position Overview

Roadie is seeking a Site Reliability Engineer to join our growing Technical Operations Team. We're looking for someone with a solid understanding of site reliability practices and hands-on experience working with production Kubernetes environments. The ideal candidate is a skilled problem solver with intimate knowledge of site reliability practices, standard Dev Ops principles, AWS, scripting languages, and Kubernetes.

Responsibilities

• Support the reliability, scalability, and performance of our platform through hands-on work with our infrastructure and deployment pipelines.
• Assist in maintaining and operating Kubernetes clusters (EKS), as well as other systems including Elasticsearch, MSK, RDS, and Redis.
• Contribute to the deployment, tuning, and upkeep of observability tools like Prometheus, Loki, Grafana, OpenTelemetry, and New Relic.
• Partner with more senior engineers to identify and remediate system bottlenecks and improve resource utilization.
• Participate in the monitoring and tracking of service level indicators (SLIs) and service level objectives (SLOs).
• Write scripts and build automation to streamline operations and reduce manual work.
• Help troubleshoot production and non-production issues as part of the incident response process.
• Participate in an on-call rotation.

Technology We're Using Now

• Languages: Python, Ruby on Rails, Golang
• Frontend: React/Redux, Objective-C and Swift, Android
• Databases/Messaging: Postgres, Redshift, Redis, Kafka
• Cloud: AWS/GCP
• Containerization/Orchestration: Docker/Kubernetes
• Observability: OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
• CI/CD: Git/CircleCI
• GitOps: ArgoCD

Requirements

• 3+ Years in various SRE roles.
• 3+ Years in various DevOPS/System Engineering roles.
• 3+ Years of experience building and managing production Kubernetes infrastructure.
• 3+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.).
• Experience with Infrastructure as code such as Terraform or Crossplane.
• Experience with CI/CD Development tools (CircleCI, etc.).
• Experience with GitOPS Tools (ArgoCD).
• Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.).
• Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc.).
• Must be able to work independently, be self-motivated, and handle multiple priorities.
• Comfortable working in a fast-paced agile environment.
• A willingness to admit what you don’t know, and learn what you need to learn quickly.

Company Information

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility, and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door.

Why Roadie?

• Competitive compensation packages.
• 100% covered health insurance premiums for yourself.
• 401k with company match.
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!).
• Flexible work schedule with unlimited PTO.
• Monthly 3-day weekends.
• Monthly WFH stipend.
• Paid sabbatical leave - tenured team members are given time to rest, relax, and explore.
• The technology you need to get the job done.