Staff Site Reliability Engineer
AssuredFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree in Computer Science or a related field, and have at least 3 years of experience in software engineering, with a preference for experience in Site Reliability Engineering. Strong experience with cloud infrastructure, particularly AWS, is required, along with a solid understanding of CI/CD processes and automation tools. A passion for AI and automation technologies is highly desired.
As a Software Engineer, SRE at Kustomer, you will be responsible for building and maintaining systems and abstractions used by teams across the company, focusing on infrastructure security, capacity planning, optimizing CI/CD processes, developer productivity, and managing on-call best practices. You will also automate the deployment of testing, staging, and production environments, and contribute to expanding automation capabilities within the organization.
Customer service platform for businesses
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.