Software Engineer, SRE (Staff/Senior Levels)

Site Reliability Engineer

Employment Type: Full-Time Location Type: Remote

About Kustomer

Kustomer is the industry-leading conversational CRM platform, dedicated to perfecting every customer experience. Our platform is equipped with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline. Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.

Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022, integrating Kustomer into Meta’s Business Messaging Group to transform business-customer communication through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company, securing $60M in capital from original partners Battery, Redpoint, and Boldstart Ventures to ensure continued growth and success.

Our "Krew" consists of passionate and collaborative individuals who are dedicated to enhancing the customer service experience. We are a growing company with a strong presence in NYC and a remote-friendly approach, with Krew members located throughout the US and United Kingdom. We foster strong relationships, collaboration, and communication through team events like KKO and Kamp Kustomer.

About the Role

As a Site Reliability Engineer at Kustomer, you will be instrumental in building systems and abstractions utilized by teams across the company. You will join a team of experienced engineers, with ample opportunities for continuous learning and growth. This role sits on our Foundation team.

Your responsibilities will include:

• Maintaining cloud infrastructure security
• Capacity planning
• Staying ahead of software lifecycles
• Optimizing CI/CD processes
• Enhancing developer productivity
• Managing on-call best practices

We believe in ownership and are looking for individuals driven to continuously ship new, impactful features and capabilities for our users.

What We're Seeking

We are looking for engineers who combine technical excellence with a genuine passion for their craft. Our ideal candidate approaches challenges with curiosity and intrinsic motivation, finding genuine engagement and meaning in their work.

You should be:

• Detail-oriented and professional
• Possess a structured approach to work
• Open-minded and adaptable to new technologies and methodologies
• Hardworking with high personal standards
• Driven by ambition for technical and professional growth
• Passionate about the technology space, particularly AI and automation
• Excited about the problems we're solving and eager to contribute to innovative solutions

If you take ownership of your work, approach challenges with intellectual curiosity, and thrive in environments where your passion for technology directly impacts product development, we encourage you to apply.

What You’ll Do

• Analyze, design, develop, maintain, and improve infrastructure to expand its automation capabilities.
• Automate the deployment of testing, staging, and production environments.