Site Reliability Engineer - Core C++ Team

Position Overview

• Location Type: Remote (any country ClickHouse has a hiring presence)
• Job Type: Full-time
• Salary: Not specified

ClickHouse is seeking a Site Reliability Engineer to join the ClickHouse Core team. This role is crucial for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with various teams, guide them on best practices, and own areas such as engineering escalation management, incident response, post-mortem analysis, and continuous improvement of ClickHouse operations. This is a unique opportunity to significantly impact the company's high-performance ClickHouse Cloud offering.

About ClickHouse

Established in 2009, ClickHouse is a leading open-source column-oriented database system focused on being the fastest OLAP database globally. It enables users to generate real-time analytical reports using SQL queries, excelling at managing escalating data volumes. ClickHouse Cloud is utilized by global enterprises including Lyft, Sony, IBM, GitLab, Twilio, and HubSpot, and is available on AWS, GCP, Azure, and Alibaba.

Responsibilities

• Continuously improve the reliability and performance of ClickHouse core.
• Improve and create metrics and alerts for ClickHouse to identify and prevent production problems before they affect customers.
• Investigate common customer-encountered problems in Clickhouse Core to identify root causes and submit bug fixes, issue reports, and suggest improvements.
• Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages, including customer communication.
• Plan, enable, and drive Chaos initiatives across Engineering teams based on internal priorities.
• Manage on-call processes to respond to performance and reliability issues.
• Establish best practices for coordinating escalations to resolve issues and minimize customer impact.
• Collaborate with teams like Control Plane, Dataplane, Security, Support, and Operations.

Requirements

• Bachelor's or Master's degree in Computer Science or a related field.
• At least 8 years of experience in Reliability Engineering, QA, or customer-facing engineering.
• Previous experience operating ClickHouse or other SQL databases in production.
• Excellent understanding of distributed database internals and SQL; ClickHouse expertise is a major plus.
• Scripting experience with Shell or Python.
• Ability to read and understand C++ code.
• Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Strong problem-solving skills and solid production debugging abilities.
• Ability to thrive in a fast-paced environment as part of a global team.
• High level of responsibility, ownership, and accountability.
• Excellent communication skills.

Compensation

• For roles based in the United States, salary ranges are provided.
• Offer positioning within a range depends on candidate experience, qualifications, skills, business requirements, and geographical location.
• For compensation inquiries, contact paytransparency@clickhouse.com.

Perks

• Flexible work environment.
• ClickHouse is a globally distributed company.