Cohesity

Site Reliability Engineer (Canada)

Canada

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Data Security, Data Management, Information TechnologyIndustries

Site Reliability Engineer - NetBackup

Position Overview

Cohesity is seeking a motivated Site Reliability Engineer to join our Customer Support organization. This role offers a unique opportunity to significantly impact the stability and performance of our customers' NetBackup environments. You will be instrumental in supporting and resolving data protection issues across various platforms, including traditional systems, NetBackup Appliances, Cloud, and databases. This is a chance to collaborate with highly skilled engineers and deliver exceptional support to our global clientele.

Responsibilities

  • Deliver high-touch technical product support for Cohesity NetBackup Software and Flex Appliances to high-profile and high-impact customers.
  • Utilize professional concepts, advanced troubleshooting skills, and internal tools to efficiently and effectively document and resolve post-sales technical support issues.
  • Manage a diverse caseload of challenging problems with varying priorities and impacts.
  • Collaborate with internal business partners and stakeholders to ensure customer expectations are met and to secure renewals.
  • Leverage technical expertise to reproduce customer environments for troubleshooting purposes.
  • Research and provide technical advisement and best practices to help customers optimize product performance based on their specific environments and operating objectives.
  • Drive continuous self-development in both technical and professional areas to optimize effectiveness in supporting the latest Alta product offerings.
  • Develop and lead activities such as training, mentoring, and projects to enhance the technical abilities of team members.
  • Contribute to and improve Knowledge Management (KM) content to increase the availability and quality of technical solutions for customers and peer engineers.
  • Provide feedback for product quality and process improvements.
  • Occasionally travel for customer site visits and/or departmental meetings (expected annual travel less than 10%).

Requirements

  • Bachelor’s Degree in Computer Science or Business Administration, or equivalent experience.
  • 1-4 years of work experience with networking and enterprise data backup solutions, particularly NetBackup, or data management solutions, particularly InfoScale.
  • Proven experience providing enterprise-level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities or InfoScale.
  • Demonstrated ability to learn emerging products and technologies with minimal documentation and guidance.
  • Expert-level knowledge in contemporary Operating Systems, Cloud Platforms, Advanced Networking Concepts, Storage, and Computer Security Concepts.
  • Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision-making.
  • Expert-level knowledge in NetBackup features and NetBackup Appliances or InfoScale is required.

Company Information

Cohesity is a leader in AI-powered data security and management. Through an extensive ecosystem of partners, Cohesity simplifies securing, protecting, managing, and deriving value from data across the data center, edge, and cloud. Cohesity empowers organizations to defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. Cohesity has been recognized as a Leader by multiple analyst firms and globally acknowledged for its Innovation, Product Strength, and Simplicity in Design. Join Cohesity on its mission to shape the future of the industry.

Skills

Site Reliability Engineering
Data Security
Data Management
NetBackup
Cloud
Databases
Troubleshooting
Technical Support
Customer Service
Communication Skills

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters
2013Year Founded
$642MTotal Funding
SECONDARYCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.
Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.
Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.
Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.
Integration challenges from Veritas acquisition could disrupt operations.
New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.
Their hyper-converged secondary storage simplifies data management for enterprises.
Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.
Acquisition of Veritas Technologies expands Cohesity's market share in data protection.
Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

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