Site Operations Manager at Saltbox

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, Warehousing, LogisticsIndustries

Requirements

3+ years of experience in operations, retail, or logistics, with proven ability to manage fast-paced environments and streamline processes to drive results
3+ years of leading teams in physical environments, inspiring accountability, collaboration, and continuous improvement
Confident in managing daily operations and guiding team independently, even without an onsite manager
Skilled at building relationships through clear, customer-focused communication
Excel at resolving conflicts, identifying solutions to improve operations, and ensuring team accountability
Strong organizational skills to multitask and optimize workflows

Responsibilities

Oversee day-to-day operations, including managing occupancy levels, member satisfaction, and budget adherence for smooth facility operations
Ensure operational efficiency by maintaining high standards across warehouse, kitchen, and office spaces
Oversee daily building operations, including allocating tasks, managing checklists, and handling couriers and deliveries to keep the building clean and organized
Conduct tours for prospective members, communicate Saltbox value, and manage smooth onboarding for new members
Provide direct member support, troubleshooting logistical challenges with receiving, organizing, and managing inventory
Monitor and report on location performance, preparing weekly operational reports on trends, successes, and improvements
Lead and develop a team of Member Specialists and Leads, providing tools, training, and support for operations and service
Forecast staffing needs, lead recruitment, and ensure smooth onboarding of new hires
Develop and deliver training programs to meet performance standards and support professional growth
Foster a culture of accountability by setting expectations, managing performance, and providing regular feedback
Manage special projects or tasks as required to support company objectives

Skills

Key technologies and capabilities for this role

Operations ManagementTeam LeadershipCustomer EngagementFacility MaintenanceBudget ManagementOnboardingTroubleshootingLogisticsMember SupportTours

Questions & Answers

Common questions about this position

What locations will this role support?

The position starts with cross-location support across all three Atlanta sites (two in Atlanta and one in Chamblee), transitioning to a permanent leadership role at one designated location as the team grows.

What are the main responsibilities of the Site Operations Manager?

Key duties include overseeing day-to-day operations like occupancy, member satisfaction, and budget adherence; engaging with members through tours, onboarding, and support; monitoring performance with weekly reports; and leading team management, training, and development.

What experience is needed for this role?

Candidates should thrive on handling varied tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences.

What team will the Site Operations Manager lead?

The role involves managing a team of Member Specialists and Leads, including forecasting staffing needs, recruitment, onboarding, training, and fostering a culture of accountability with regular feedback.

What makes a strong candidate for this position?

Strong candidates have experience leading teams, solving operational challenges, managing customer experiences, and driving team performance through training and feedback in a fast-paced environment supporting small eCommerce businesses.

Saltbox

Micro-warehousing and coworking spaces for entrepreneurs

About Saltbox

Saltbox offers micro-warehousing units that range from 500 to 2,000 square feet, designed for entrepreneurs who focus on physical goods rather than digital applications. These units are complemented by traditional coworking spaces that include private offices, conference rooms, and community areas. The micro-warehousing units provide a functional and private environment for builders, makers, artists, and sellers, catering specifically to those who take risks in their business ventures. Unlike competitors that may focus solely on traditional office spaces or large warehouses, Saltbox emphasizes a blend of warehousing and coworking, creating a supportive community for those in the physical goods sector. The goal of Saltbox is to empower entrepreneurs by providing them with the space and resources they need to grow their businesses.

New York City, New YorkHeadquarters

2019Year Founded

$47.5MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

Disability Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Professional Development Budget

Risks

Increased competition in co-warehousing could dilute Saltbox's market share.

Scaling operations post-Series B funding may lead to inefficiencies.

Acquisition of a medical office building may divert focus from core business.

Differentiation

Saltbox is a pioneer in co-warehousing, offering integrated logistics services.

Expertise in Experience API positions Saltbox as a leader in corporate training solutions.

Saltbox's Wax LRS provides advanced analytics for data-driven Learning & Development.

Upsides

Saltbox's Parsel platform targets the growing ecommerce shipping market.

Series B funding of $35M supports expansion and innovation in co-warehousing.

Hybrid work models increase demand for Saltbox's flexible coworking solutions.

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