Silver Baron Lodge Guest Services Assistant Manager - Year Round at Altera

Park City, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Ski ResortIndustries

Requirements

Providing guest check-in/check-out and concierge services
Advanced guest communication
Extensive use of computer systems (e.g., Maestro PMS, RTP, MaintainX, NORM, Microsoft Suite)
Managing employee schedules
Support of all other departments
Developing and maintaining professional relationships with homeowners
Ability to work well in a team environment
Adherence to and enforcement of Deer Valley handbook guidelines for employee etiquette and performance
Availability to fill in as front desk clerk, concierge, or bellstaff as needed

Responsibilities

Check guests in and out of the lodge
Provide guests with directions, information, and instructions
Perform concierge duties, including making reservations for restaurants, transportation, childcare, and other activities
Efficiently operate Maestro, Deer Valley Resort’s property management system
Assist guests with any reasonable request
Assist in coordinating transportation by arranging guest pick-ups and drop-offs
Perform bell related duties, such as handling guest requests and assisting with luggage
Settle guest balances upon departure according to established protocols
Handle and complete cash and credit card lift ticket sales transactions daily
Assist the front office with HOA billing
Help the Guest Services Manager recruit, manage, train, motivate, supervise, schedule, and evaluate the performance of all front of house staff
Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy, while maintaining communication with other departments
Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well-supplied workspaces, proper training materials, and clear communication channels
Work with the Guest Services Manager to develop processes and procedures for smooth front of house operation
Support manager in maintaining a high level of service to all guests
Provide support to other departments as needed
Assist in product ordering and inventory management
Support in establishing and maintaining open communication with vendors, Deer Valley Resort departments, and lodging properties
Offer input and suggestions to improve overall operation
Handle cash transactions and manage employee gratuities

Skills

Guest Check-in/Check-out

Concierge Services

Guest Communication

Computer Systems

Employee Scheduling

Team Management

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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