Shift Lead (Key Holder) at Sandbox VR

Emeryville, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Entertainment, Virtual Reality, RetailIndustries

Requirements

Egoless: No room for personal agendas
Underdog Mindset: Strong problem solvers who can adapt to change well
Win Collectively: Positive attitudes are contagious, and love winning as a team
Physical Stamina
Proficient in utilizing various computer and tablet technologies

Responsibilities

Deliver a World-Class Guest Experience: Enthusiastically stay near the entrance, encourage people to come inside, welcome guests, guide them through experiences, ensure exceptional moments from gearing up to gearing down, handle retail guidance and in-store escalations
Technical Support and Troubleshooting: Master proprietary technology as the go-to technical expert, ensure play areas and equipment are calibrated, help guests fit gear properly, address technical mishaps lightheartedly to maintain immersion
Keep it Shiny: Maintain order and cleanliness of stores, experience rooms, and equipment to ensure a premium and professional experience
Shift Management: Operate as Opener or Closer as leader-on-duty, maintain daily checklists and audits, manage day-of labor spend including breaks based on bookings and walk-ins, lead team during downtime to maximize walk-in potential
Shift Leadership: Initiate check-ins with team members starting shifts, outline day's goals and success paths, engage with team for in-the-moment coaching to keep performance and morale high
Training: Provide on-the-job training for new Guest Experience Guides and Leads on the full Guest Journey, manage assigned e-learning course catalog, help new staff complete training while supporting front-of-house service

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ExperienceTechnical SupportTroubleshootingRetail OperationsTeam LeadershipVR Equipment

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What skills are required for the Shift Lead role?

Proficiency in computer and tablet technologies is required, along with the ability to master proprietary technology for technical support, troubleshooting equipment, and providing exceptional guest service.

What is the company culture like at Sandbox VR?

Sandbox VR values humility and has built a collaborative environment where guests and teammates win collectively, focusing on world-class immersive experiences and strong community relationships.

What makes a strong candidate for this Shift Lead position?

Strong candidates are enthusiastic about delivering exceptional guest experiences, proficient with technology for troubleshooting, skilled in shift management as opener or closer, and committed to maintaining a clean, premium store environment.

Sandbox VR

Location-based virtual reality entertainment provider

About Sandbox VR

Sandbox VR provides location-based virtual reality entertainment experiences using advanced VR technology. Their offerings include immersive AAA experiences that are developed in-house, allowing users to engage in virtual worlds with high-quality graphics and interactive elements. The company operates over 45 retail and franchise locations worldwide, making it a prominent player in the VR entertainment industry. Unlike many competitors, Sandbox VR collaborates with major brands, such as Netflix, to create unique experiences that attract a diverse audience. The goal of Sandbox VR is to expand its market presence and enhance the entertainment landscape by providing unforgettable virtual reality experiences.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$115.8MTotal Funding

SERIES_BCompany Stage

VR & AR, EntertainmentIndustries

201-500Employees

Benefits

Health Insurance

Remote Work Options

Phone/Internet Stipend

401(k) Company Match

Company Equity

Risks

Intense competition from emerging VR startups could erode Sandbox VR's market share.

Rapid technological advancements may require costly upgrades to maintain competitiveness.

High operational costs of physical locations could be unsustainable if consumer spending drops.

Differentiation

Sandbox VR offers a premium, fully-immersive VR experience with real-time motion capture.

The company collaborates with major brands like Netflix for exclusive VR content.

Sandbox VR has over 45 global locations, establishing a strong market presence.

Upsides

Increased demand for immersive experiences post-pandemic boosts Sandbox VR's market potential.

Advancements in haptic feedback technology enhance realism, increasing customer satisfaction.

Collaborations with popular IPs like Netflix attract fans and expand audience reach.

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