Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

At Check, we make paying people simple. We're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.

Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses.

Our Team

Payroll is broken. Come fix it alongside a team that’s as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission. Join us if you’re ready to roll up your sleeves and redefine payroll. Let’s simplify the complex, make a real impact, and create a better future for businesses of every size.

The Setup Ops team is responsible for getting new customers to their first payroll run with Check’s partner businesses. This is one of our most critical jobs to accelerate partner growth, and we take our work seriously. We strive to bring attention to detail, professionalism, and excellent customer service to every interaction. At Check, we always find opportunities to improve and innovate; our team pushes forward this innovation by bringing ingenuity to our daily work and high levels of adaptability to incorporate changes. You will excel in this role as a fearless self-starter and payroll nerd!

Requirements

• 3+ years of payroll implementation/account management experience

Responsibilities

• Manage multiple setup projects (i.e. payroll implementations) simultaneously, across a variety of partner businesses and previous payroll systems.
• Be responsible for the timely and accurate delivery of projects, holding a high quality bar for yourself and your team.
• Collaborate with your team and cross-functionally to create and improve processes, process documentation, and tooling.
• Provide customer service via tickets, email, and phone/video directly to both partners building payroll businesses on Check and to companies in the process of joining those partner platforms.
• Drive operational efficiency, meeting SLAs to ensure seamless company onboarding.
• Provide direct assistance to outsourcing teams and customers dealing with complex payroll scenarios identified during the setup process.
• Cultivate strong relationships with outsourcing partners, overseeing setup projects to accurate, successful completion.