[Remote] Services Program Manager at Aiwyn

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Accounting TechnologyIndustries

Requirements

3+ years of program management, consulting, or implementation experience in SaaS or technology services (or equivalent client-facing experience)
Strong organizational and communication skills; comfortable managing multiple projects at once
Demonstrated ability to lead customer-facing projects and deliver measurable outcomes
Experience working with cross-functional teams in dynamic environments
PMP, CSM, or similar certification is helpful but not required
Bachelor’s degree or equivalent work experience

Responsibilities

Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment
Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication
Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes
Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value
Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence
Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics
Champion the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact
Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient

Skills

Key technologies and capabilities for this role

Program ManagementProject ManagementCustomer ImplementationOnboardingChange ManagementStakeholder ManagementRisk MitigationSaaSCross-Functional Collaboration

Questions & Answers

Common questions about this position

What benefits are offered for this role?

The job description mentions that you'll be paid competitively and have freedom in solving challenging problems alongside other talented team members. Specific details on additional benefits or perks are not provided.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience is required for the Services Program Manager role?

Candidates need 3+ years of program management, consulting, or implementation experience in SaaS or technology services (or equivalent client-facing experience), strong organizational and communication skills, and the ability to manage multiple projects and lead customer-facing projects.

What is the company culture like at Aiwyn?

Aiwyn emphasizes working with world-class people, processes, and product in a fast-growing scale-up environment, focusing on partnership, innovation, measurable impact, and continuous improvement in implementations.

What makes a strong candidate for this position?

A strong candidate has 3+ years in program management or similar client-facing roles in SaaS, experience with cross-functional teams, strong organizational and communication skills, and ideally holds a PMP, CSM, or similar certification along with a Bachelor’s degree or equivalent.

Aiwyn

AI-driven automation platform for accountants

About Aiwyn

Aiwyn offers a Practice Automation platform for accounting firms, leveraging AI and machine learning to automate revenue processes by extracting client data from existing practice management and CRM systems. The platform streamlines billing, accelerates client payments, and provides predictive insights for financial health.

Charlotte, North CarolinaHeadquarters

2020Year Founded

$109.9MTotal Funding

LATE_VCCompany Stage

Consulting, Enterprise Software, Financial ServicesIndustries

51-200Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

401(k) Company Match

Stock Options

Employee Discounts

Risks

Emerging fintech startups may erode Aiwyn's market share.

Integration challenges with CPA systems could delay adoption of new solutions.

Economic downturns may reduce CPA firms' tech spending.

Differentiation

Aiwyn automates AR processes, freeing partners to focus on client value.

Client Engagement Automation streamlines client intake and engagement letter processes.

Aiwyn integrates AI and cloud tech for superior client experiences.

Upsides

Aiwyn secured $113M to enhance CPA firm operations and tax technology.

Growing demand for AI-driven automation boosts Aiwyn's market potential.

Aiwyn's high NPS score indicates strong customer satisfaction.

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