Service Technician at Stanley Black & Decker

Halifax, Nova Scotia, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Tools, HardwareIndustries

Requirements

Graduate of a community college or trade school preferred
Compressor repair experience on equipment an asset
Experience in a service environment a must, preferably with power tool repair experience
Effective communication and sales skills, and experience in working directly with the public
Strong organizational skills, and ability to complete tasks in tight time frames
Knowledge of cash registers and computers, especially Microsoft Office, an asset

Responsibilities

Estimation and completion of repairs, including proper identification of SKU’s and parts needed
Processing of service work orders, logging, tracking, follow-up
Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools
Provide technical assistance to distributors/end users/staff
Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
Verify and administer warranty on products through date codes, parts condition identification
Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction
Coordinate and follow up with customer parts and tool orders
Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
General service branch opening and closing responsibilities including cash registers and computers
Assist with shipping and receiving within the Branch and other duties

Skills

Key technologies and capabilities for this role

Tool RepairParts IdentificationWarranty AdministrationInventory ControlSAPPOS TerminalCustomer ServiceTechnical Assistance

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers competitive compensation and a benefits package including RRSP contributions, along with company perks such as Goodlife Fitness.

Is this position remote or based in a specific location?

The role is based in Halifax, Nova Scotia, as part of a dedicated team reporting to the Branch Manager.

What skills and experience are required for this Service Technician position?

Required experience includes working in a service environment, preferably with power tool repair; effective communication and sales skills for working with the public; strong organizational skills to complete tasks in tight time frames; and knowledge of cash registers, computers, and Microsoft Office as an asset. A graduate of a community college or trade school is preferred, with compressor repair experience being an asset.

What is the company culture like at Stanley Black & Decker?

The company values people with a sense of purpose, integrity, relentless pursuit of excellence, and a care for making things better, as part of a top-notch global team of nearly 60,000 professionals. They have been awarded Canada's Top Employers for Young People, Greater Toronto's Top Employers, and Canada’s Best Diverse Employers in recent years.

What makes a strong candidate for this DEWALT Tool Repair Technician role?

Strong candidates have service environment experience, ideally in power tool repair, effective communication and sales skills for public interaction, strong organizational abilities, and familiarity with computers and Microsoft Office. Preference is given to community college or trade school graduates with compressor repair experience.

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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