Service Segment Manager at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

8+ years in Service Business Management with a proven track record of success
First-level and advanced education
Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies
Manages exempt individual contributors and/or supervisors
Manages at least 4 employees and typically between 8 and 15 direct reports
Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region

Responsibilities

Own the overall business success of a defined set of services, solutions, or portfolio segments
Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE)
Monitor and manage product/service business metrics (attach, penetration, revenue, TCE); deliver recovery or corrective action plans when needed
Identify and implement process improvements across routes to market, delivery, operations, and team productivity
Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
Act as the focal point for functional team issues and resolution
Provide direction, leadership, and coaching to direct reports; remove barriers to enable success
Create a high-performance, growth-oriented, diverse, and rewarding work environment
Drive HR goals including diversity and talent development
Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level, including development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market, and achieving revenue, profit and/or TCE goals for that segment/entity
Has accountability for results of a major program in terms of cost, direction and people management
Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility
Plans, manages and monitors operational/tactical activities of Staff
Recruits and supports development of direct staff members

Skills

Service Management

Portfolio Management

Revenue Growth

Lifecycle Management

IT Services

Digital Transformation

Hybrid IT

Stakeholder Management

Profit Management

Governance

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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